Corporate Fact Sheet

Overview

Language Line Services is the global leader in telephone interpreting and language solutions.

With clients in government, healthcare, telecommunications, financial services, insurance and many other industries, Language Line Services quickly connects our clients to their customers, patients and sales prospects in over 170 spoken languages, as well as in American Sign Language (ASL) and Mexican Sign Language.

Growth of the language interpreting industry has soared with increased immigration and government regulatory policies mandating that organizations provide services to limited English speakers in their own languages.

For businesses from start-up to Fortune 100...

Language Line Services eliminates language barriers and simplifies communications with customers, employees and business partners.

For local, state and government entities, Language Line Services provides a vital link between limited English speaking constituents and the critical services they need. By offering skilled interpreters and a technologically advanced global network to connect them, Language Line Services helps clients expand their reach and comply with state and federal rules and regulations.

Language Line Services offers interpretation and translation services through an internationally distributed team of expert interpreters based throughout the U.S., Canada, Latin America and the U.K. (to distinguish the two terms, “interpretation” is the spoken word; “translation” is the written word).

By utilizing fully redundant telecommunications and database systems, the company ensures complete continuity of services for clients, providing rapid response time for critically needed services.

Market Focus

The market opportunity for the language industry is estimated at approximately $3 billion. The current market penetration of 20% is evidence of enormous potential for growth. Language Line Services’ customer base comes from both the private and public sectors:

Private Sector: Language Line Services provides industry-focused services for businesses in virtually all key sectors of our economy. The company’s interpreters are specially trained in the business terminology relevant to each sector.

Public Sector: The company provides vital language services to thousands of public organizations, ensuring full compliance with state and federal language requirements. It provides interpretation and translation services for Police, 911, and Emergency Services, along with local, state and federal courts and agencies.

Services

Over-the-phone interpretation — All you need is a telephone and you'll soon be communicating with your clients from English into over 170 languages.

On-Site Interpretation — Professional, face to face, on-site interpreters conduct scheduled, in-person assignments for you and your clients or patients.

Document Translation — Translate your written English forms, signage, agreements, applications or any other document into the languages your customers understand, their own.

Localization — Translating software, content management solutions, websites, on-line help, multimedia applications, training materials, and other applications into different languages.

Language Line® Phone — When face-to-face with your customer, use our popular, easy to use, dual-handset telephone. Nothing gets lost in the interpretation.

Language Line® Video Interpreter Service — On-Demand Service! Communicate with your deaf and hard of hearing clients and our Registry of Interpreters for the Deaf (RID) certified American Sign Language interpreters. Also available for your Spanish-speaking customers (more languages to be added).

Language Line® University — Do you have your own interpreters? Do you wonder if their skills are up to par? Let us test and train them so you do know. Language Line® University, along with the International Medical Interpreter Association (IMIA) leading the way to the eventual national certification of medical interpreters.

Language Line® LanguageTrak — Get timely alerts on emerging language trends in your market areas... before your competitors do!

Language Line® Direct Response — Permit us to greet your limited English speaking customers in their preferred language, learn why they are calling, and then connect to your service agent in a 3-way interpreter conversation. Easy for your customer; easy for your agent.

Personal Interpreter Service — In a hurry? Seldom need an over-the phone interpreter and don't want to set up an account yet? With just a credit card, you'll have an interpreter on the phone within seconds.