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Language Line® Direct Connect - The "Language Solution" to the Mortgage Crisis


If you're in the lending business, you don't need us to tell you how bad today's news is:  

  • "In the coming year, one out of every 200 home mortgages will be foreclosed upon, with 250,000 new families entering into foreclosure every three months." (Mortgage Bankers Association)

News is even worse for mortgage holders who speak a language other than English:

  • "There are more than 38 million foreign-born residents and 176 languages spoken in the United States today." (U.S. Census)
  • "At the end of 2002, Latino households held 88.4% or more of their total net worth in home equity." (Pew Hispanic Center)
  • “Language barriers are a major roadblock for banks, credit card companies and other organizations trying to communicate with distressed limited-English mortgage holders and credit card customers.” (Louis Provenzano, Pres. & COO, Language Line Services)

How will you bridge the language gap between you and your limited English speaking customers impacted by the mortgage crisis?

Language Line® Direct Connect!

 
Language Line® Direct Connect, over the phone interpretation available in over 170 languages, helps you save mortgages, increase debt collection and work out more favorable payment terms with your customers, regardless of the many languages they speak.
 
It's the "culturally smart" way of helping your limited English speaking customers pay their bills, ensuring that they receive the same level of support as your English speaking clients do.
 
Now you can discuss payment plans and other alternatives in their languages, so it's much less likely they'll default on their loans.

Use Language Line® Direct Connect to:

  • Utilize Language Line Services telephone interpreters to handle all outbound and inbound credit counseling communications with limited-English customers.
  • For outbound calls, contact is initiated by the over the phone interpreter in the customer’s preferred language.
  • Once the interpreter makes contact with the customer, your English speaking loan counselor is connected to the call and the telephone interpreter facilitates a three-way conversation regarding the customer’s loan and repayment options.
  • If the customer is not reachable, a message is left with "in-language" instructions for returning the interpreter’s call.
  • The number given is a dedicated inbound line for that specific language, ensuring a consistent customer experience.
  • The dedicated inbound line can also be used for all in-language marketing outreach programs regarding available mortgage counseling or other services.

No one else offers the over the phone interpreting expertise of Language Line Services. 

No other service helps your limited English speaking clients as Language Line® Direct Connect does.

 
For more information about Language Line® Direct Connect, or to subscribe to the service, contact your Language Line Services account representative or Greg Marshall at 1-866-862-5530, or email us at .
 

Help your limited English speaking customers pay their loans with Language Line® Direct Connect.

They'll say "Thank You!" in over 170 languages.*



*Did you know that limited English speaking clients are 4x more likely to do business with you, and recommend others to you, when you speak their language?