How Easy Over the Phone Interpreting Works

There Are 3 Ways You Can Use Language Line® Over-the-Phone Interpretation Service With Limited English Speakers

Note: Depending on your organization’s requirements, the following process may be somewhat different. If you have any questions please contact your account manager or Customer Service at 1-800-752-6096, Option 2.

You Receive a Call From a Limited English Speaker

• Place the Limited English Speaker on conference hold.
• Dial the Language Line Services designated toll-free number you have been provided at sign-up.
• Request the language your caller speaks through our easy-to-use interactive voice response (IVR) system.
• When the interpreter is connected, explain the situation.
• Conference in your limited English-speaking caller.

You Need to Make a Call to a Limited English Speaker

• Dial the Language Line Services designated toll-free number.
• Request the language your client speaks through our easy-to-use interactive voice response (IVR) system.
• When the interpreter is connected...
• Call your limited English-speaking client...
• Or the interpreter can place the call for you within the U.S. or Canada.

You Are Face-to-Face With a Limited English Speaker

• Dial the Language Line Services designated toll-free number.
• Request the language your client speaks through our easy-to-use interactive voice response (IVR) system.
• When the interpreter is connected, use the Language Line® Phone, or your speakerphone, or pass your handset back and forth.

If you have any questions about how telephone interpretation works, please contact your account manager or Customer Service at 1-800-752-6096, Option 2.