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Three Ways You Can Use Language Line® Over-the-Phone Interpretation Service With Limited English Speakers (LES)
Note: Depending on your organization’s requirements, the following process may be somewhat different. If you have any questions please contact your account manager or Customer Service at 1-800-752-6096.
You Receive a Call
- Place the Limited English Speaker (LES) on conference hold.
- Dial the Language Line Services designated toll-free number you have been provided at sign-up.
- Request the language your caller speaks through our easy-to-use interactive voice response (IVR) system.
- When the interpreter is connected, explain the situation.
- Conference in your limited English-speaking caller.
You Need to Make a Call
- Dial the Language Line Services designated toll-free number.
- Request the language your client speaks through our easy-to-use interactive voice response (IVR) system.
- When the interpreter is connected...
- Call your limited English-speaking client...
- Or the interpreter can place the call for you within the U.S. or Canada.
You Are Face-to-Face
- Dial the Language Line Services designated toll-free number.
- Request the language your client speaks through our easy-to-use interactive voice response (IVR) system.
- When the interpreter is connected, use the Language Line® Phone, or your speakerphone, or pass your handset back and forth.
If you have any questions please contact your account manager or Customer Service at 1-800-752-6096.
