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The Language Line® Phone - Frequently Asked Questions
How does the phone expedite my interpreter access?
You no longer have to enter the 800 number or your client ID to access an interpreter. There is an “Interpreter” direct dial button and your account information is already programmed into the new phone.
Why should I use this phone instead of my regular phone to access an interpreter?
There is no need to pass a handset back and forth or put the call on speakerphone. The dual handset phone makes the exchange more confidential and hygienic for the customer service or patient care environment. Of course, we do recommend cleaning the patient handset with an antiseptic wipe before and/or after each use.
How long will it take for my phones to arrive?
Please allow up to 2 to 3 weeks for delivery.
Do I need a new telephone line?
No, the phone comes with a line splitter that plugs into your regular analog line outlet. You will then have two phone connectors coming from your outlet. You simply hook the Language Line Phone up to the same line as your regular phone. Both phones stay hooked up at all times so you do not have to reconnect the Language Line Phone each time you wish to make a call.
Do I need any special training or hookup instructions?
No special training is needed. You simply use the phone to access your interpreter the way you always have. When the interpreter comes online, you hand the second handset to the limited English speaker. Remember, the Language Line Phone does make it easier for you to contact an interpreter because our toll-free phone number AND your Client ID number are preprogrammed into the phone.
Can I use this like a regular phone, or can I only call Language Line Services?
The phone works like a regular phone. So, if you do not have a need for multiple lines in your office, you can use this as your regular phone. However, if you normally use a phone with several office lines, you will want to continue with that phone and use this phone only for interpreter calls.
Does this phone cost anything?
No, the equipment is free to Language Line Services customers. We only assess a monthly maintenance fee to your account.
What doe the maintenance fee cover?
The maintenance fee covers the cost of programming the phone and providing you with any necessary replacements or maintenance.
How is this phone different from using a splitter to incorporate two handsets into my current phone?
This phone is a more convenient option for a desk, and especially when mounting on a wall. It has a direct dial button for interpreter access, and your account information is also programmed into the phone.
Can I transfer calls to another department using this phone?
No, this phone does not include a transfer button. If you have several departments within your organization that will have a need for an interpreter, you should order a phone for each of those departments.
Is there additional phone equipment that I can order?
Yes, we also offer splitters, amplified headsets, and cordless phones.
Will the Language Line Phone work with our digital phone system?
They are compatible with select digital phone systems: AT&T, Avaya, Lucent, Nortel and Rolm (digital adaptor required). The Language Line Phone works on traditional analog phone lines, which are already installed in most organizations. The splitter and amplified headset work with both digital and analog phone systems
Suppose I have problems with a phone?
Simply return it to us for repair or replacement. Please specify the reason for return and mail it to:
Language Line Services
Attn: Language Line Phone Return
One Lower Ragsdale Drive, Bldg. 2
Monterey, CA 93940
Still have a question?
Please call us at 1-800-821-9040.
Order today to start using your phone soon!
