Avaya Presents Language Line Services' Tom Sterns, Director of Advanced Technology Services...

...on Over-the-Phone Interpretation and how Avaya keeps the company the language services industry leader.


"Hi, my name is Tom Sterns and I work for Language Line Services headquartered in Monterey, California.

"The general nature of our business is we provide over-the-phone interpretation services from English into roughly 175 different languages.

"In addition to that service, Language Line provides a portfolio of language services from translation, American Sign Language via video conference, we also provide video interpretation.

"My role in the business is essentially as an R&D person. I look at new technologies and try to figure out how these can help us provide better service to our customer, as well as developing and managing a number of our core applications that connect our customers with our interpreters."

Listen to the entire presentation* here... 

Part 1

Part 2


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ABOUT LANGUAGE LINE SERVICES

Language Line Services, the world’s leading provider of language-based services, is a trusted partner to thousands of organizations whose focus is to effectively serve the rapidly expanding market of limited English speakers.

The company delivers a dynamic suite of solutions spanning translation, transcription, phone and video interpretation, interpreter certification, localization and localized software and devices, enabling clients to communicate with customers in their preferred language.

Through its leading-edge technology infrastructure, Language Line Services provides support for more than 170 languages to its industry-leading portfolio of clients across markets including health care, financial services, government, telecom, manufacturing, insurance, entertainment, travel, and more.

For information on how Language Line Services is helping clients achieve their strategic multi-cultural marketing and regulatory compliance objectives, call 1-800-752-6096.