Over-The-Phone Language Interpretation... How Does That Work Exactly?

Here at Language Line Services, we're asked that question quite often (see "Frequently Asked Questions" or "How It Works")

First... although the terms language interpretation and translation are often used interchangeably, by strict definition, interpretation refers to the spoken language, and translation (as in Document Translation) to the written language.

Free White Paper "Interpreting Your Choices"

Language Line Services interpreters listen to your limited English speaking (LEP) customer, analyze the message and accurately convey its original meaning to you or your staff member.

Professionally trained and tested Language Line Services interpreters do not interpret word-for-word, but meaning-for-meaning. This is why you might notice that non-English conversations can seem to take longer. Many English concepts that are communicated in one or two words can take several phrases to accurately describe in another language, and vice versa.

For you and your customer...

This means that each time you call Language Line Services, for any of our 170 languages, you can expect a professional interpreter with these skills and qualities:

Proficiency in both languages
General knowledge and intimate familiarity with both cultures
Ability to express thoughts clearly and concisely in both languages
General knowledge of the subject to be interpreted
Excellent note-taking technique
Memory enhancement skills

Flexible Interpretation Services to Suit Your Unique Needs...

With 20 years of experience we at Language Line Services know that your business comes with its own special set of linguistic needs. We've developed two customized interpretation packages designed to accommodate your special needs, both now, and as your company's language needs grow:

Subscribed Interpretation ... For organizations with frequent language interpretation needs.

Personal Interpretation ... For individuals with occasional language interpretation needs.