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Tools You Can Use to Bridge the Language Gap

When you become a Language Line Services client, you have access to two groups of training tools.


TOOLS TO TRAIN YOUR STAFF:

The first tools group is designed to train your staff on how to access and efficiently work with interpreters. We also developed a tool to teach your staff important phrases in various languages to keep limited English speakers on the line while an interpreter is connected.






The Language Line® Phone*

A one-touch solution to accessing an interpreter, our dual handset phone promotes seamless conversation without having to hand a single handset back and forth... or the noise level of having to use a speaker phone.

Order Your Phone Today

On-site Customer Training: The Ambassador Program*

Make use of our on-site training by our professional Ambassador interpreters for a small fee. We'll train your staff to efficiently access our interpreters and communicate effectively with your limited English speakers.

Set up Your Ambassador Visit Today





Quick Reference Guide (QRG)*

  • Keep this "cheat sheet" near your phone for quick access to an interpreter.
  • This customized card contains all the dialing instructions you need to access an interpreter.
  • It also includes helpful tips to effectively work with an interpreter, saving you time and money. (6 1/2"w x 4 1/2"h)






Wallet Card*

  • A business card size mini-version of our Quick Reference Guide.
  • A great tool to keep in your wallet for encounters with limited English speakers while out of the office or away from their desks.
  • Includes dialing instructions and helpful tips.
  • Some clients like to keep a copy of this in their Rolodex® file. (3 ½"w x 2"h)

"Hold Please" Training Kit*

This helpful kit teaches your staff six important phrases in 25 languages designed to help identify the LEP person's language and inform them an interpreter is being called. The kit includes:

  • Training Guide with phonetic pronunciations.
  • CD and cassette, each with key phrases in various languages.
  • Phrases include: "Hello", "Do you speak (name of language)", "Yes" and "Please hold for an interpreter"


TOOLS TO SUPPORT YOUR CUSTOMERS:

The second group of tools is designed to let your limited English speaking customer know they are valued and will be serviced. These tools are developed to help your limited English speaking customers communicate with your staff as efficiently as possible and enable your staff to identify the language your customer speaks so you can service them promptly with the correct interpreter.


Language Line® Document Translation Service*

Translate your written documents in more than 170 languages to better serve your customers. Signage, standard forms, brochures, instructions, warranties, whatever you need to communicate with your customers.

Learn More

Bilingual Staff Testing: Language Line® University*

Is your bilingual staff supporting your customers as well as you think they are? To determine your bilingual staff language proficiency, contact us about assessment testing and training at Language Line® University.

Learn More











Language ID Card*

This popular card includes the phrase "Point to your language.  An interpreter will be called." The limited English speaking person can self identify their own language to help you request the proper interpreter.
  • Instructions in the top 94 common languages, grouped by the geographical region of the world.
  • The convenient size fits in personal organizers and many law enforcement officers like to keep a copy in their ticket books. (3.5"w x 8.5"h folded)
  • A great tool for face-to-face situations. This card assures limited English speakers that they are valued and will be helped









Poster*

“Interpretation Services Available” Wall and Desktop Posters - These posters (18”x24”) or desktop displays (8 ½” x 11”) below are well suited to public areas and also allow limited English speakers to self-identify their language, simply by pointing to it.
  • Ideal for public places.
  • Instructions in the top 20 common languages state that an interpreter is available and ask them to point to their language. (18"w x 24"h)








Desk-top Display*

  • This desk-top display with built in easel, is a smaller version of the poster. (8 ½"w x 11"h)












Patient Identification Tool*

  • Ideal for identifying patient's name and language spoken.
  • Eases patient's anxiety and makes caregiver's job easier.



In-Language Marketing Tool*

  • Tell your customers that you now conduct business in their own languages.
  • Customizable with your name, logo and phone number(s), this helpful card contains instructions in the eleven most requested languages. (11"w x 8.5"h)


Our goal is to help you and your staff communicate with limited English speaking customers as easy as possible.

That's why we offer a variety of helpful support tools some quantities free of charge to our customers.


Please make these tools available to every person in your organization who comes in contact with people of different languages. Order as many items as you can use, and let your coworkers know that they can visit our website to order the tools for themselves.


*Charges do apply for these tools.

Request a copy of our schedule of fees, here .  Thank you.



Order Your Customer and Staff Support Tools Here



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