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"Voice of the Customer"

Feedback From Our Customers...

Language Line Services established the "Voice of the Customer" or "VOC" program several years ago. Since that time, it has proven to be one of our most successful ways to serve you, our customers!

The purpose of a "VOC" is:

To continuously improve our service
To give you a speedy, efficient way to tell us how we are doing
To help us respond just as quickly to your requests, suggestions or compliments
And to resolve your issues and concerns fast!

Company Name *
Your 6-digit Client ID (if assigned)
The Number You Dial to Reach an Interpreter *
Your Name *
Your Phone Number *
Your Email *
Time Zone *

Please provide as much of the following information as possible:

Date of Incident
Approximate Time of Incident
Interpreter ID Number
Language

Would you like to be contacted regarding this issue?	Yes	No

What is this VOC about? *
Please be as specific as possible. This will help us identify your concern... or compliment our staff member... more quickly:


Please Tell Us How We Can Serve You Better
What is your recommendation for resolving this issue?