Utilities

Services for Utility Providers

It’s essential for utility providers to expand their language offerings as their customer base continues to grow and diversity. LanguageLine Solutions helps utility providers offer professional, on-demand interpretation and translation services that serve all customers, while also making organizations more efficient and profitable.

• New Service Requests:
  Process new requests quickly and conveniently, any time of the day, in any language, using your own Call Center staff
• Billing and Collections:
  Improve your efficiency in collecting receivables and increase your revenues almost instantly
• Repair/Technical Support:
  Quickly and clearly understand service issues of all your customers, and lessen the time and cost it takes to complete repairs
• In Office/Field Support: Assist your walk-in customers by calling our interpreters, using your own speaker phone or, better yet, using our dual hand-set LanguageLine Solutions Phone
• Market to Diverse Communities:
  Expand your market and improve your relationships by showing limited English speaking customers you truly care about them and their business
• Support Call Volume Spikes:
  Our team of professional interpreters are available for you at any time, day or night, to support your bilingual staff
• Translate Your Forms:
  Use our high quality Document Translation service to help your customers quickly understand your services, fees and directions
• Test and Train Your Own Bilginual Staff:
  If you have your own bilingual staff, use LanguageLine Academy to be sure they are up to the standards you and your customers expect
• Meet Requirement and Compliance Standards:
  Stay in Full Compliance with Federal and State Laws that guarantee every customer has the ability to effectively communicate with you