Direct Response
Toll Free In-Language Support For Direct Response Services
How it works
LanguageLine Solutions® Direct Response is a customized and dedicated in-language toll free number which allows your limited English speaking customers to contact you when assistance or customer service is needed in their preferred language.
When a limited English-speaking customer calls your toll free number, they are greeted by an automated message, recorded in their preferred language. After the customer hears your greeting, a LanguageLine Solutions Interpreter is connected to the call.
Your customer is greeted by our interpreter, who appears and acts as your representative on behalf of your company. Your limited English speaking customer and the interpreter are then connected to your company service representative or directed agent for further servicing.
Allow your customers to get the information or help they need in their preferred language each and every time they contact your company with LanguageLine Solutions Direct Response.
LanguageLine Solutions Direct Response is available in the following languages:
- Spanish
- Cantonese
- Japanese
- Korean
- Mandarin
- Vietnamese
- Portuguese
- Russian
- Arabic
- French
- Polish
- Somali
Benefits
- Toll-free number
- Calls answered in customer's preferred language
- Customized greeting
- Available 24/7
- No more calls on hold
- Custom routing
- Call center efficiency
- Calls serviced in-language from start to finish
For more information about LanguageLine Solutions Direct Response, contact Scott Swanson at sswanson@languageline.com
or 1-831-648-7459