Frequently Asked Questions

What is Your World. Your Language.^SM? Your World. Your Language. is a telephone-based service that allows limited English speaking consumers to communicate in their own languages with banking, insurance, telephone, Internet, utility, entertainment, travel, and other vital business service providers. Developed by Language Line Services and AT&T, the service is free to consumers, and connects callers with companies located within their local service areas.
How does Your World. Your Language. work? The service uses patented-pending technology developed by Language Line Services to connect limited English speaking callers with specially trained and experienced interpreters who facilitate communication in the caller's native language. Calls are routed by AT&T. By dialing 1-888-855-0811, callers can access Your World. Your Language., reaching an easy-to-navigate menu of languages and services that quickly connect them to a local business of their choice. A professional interpreter will first collect key information from the caller in his or her language, and then place the call to the selected business, remaining on the line to facilitate communication between the consumer and the business' English-speaking customer representative.
Who owns and operates Your Your World. Your Language.? The service was developed and is operated by Language Line Services, the global leader of over-the-phone language interpretation, and AT&T. While Language Line Services operates the Your World. Your Language. service and provides trained interpreters, AT&T operates the network and routes the calls.
What are the costs for the service? Your World. Your Language. is free for consumers. Businesses that join the Your World. Your Language WorldPartner ^SM network are charged on a per call basis, paying only for calls placed through the service to their customer representatives.
What are the benefits of the service for consumers? U.S. Census data shows that one in five people in the U.S. speak a language other than English at home, and that the number of limited English speakers in the country is on the rise. Your World. Your Language. opens the door for limited English speakers to communicate in their own languages with countless service providers in a range of areas, from banking to telecommunication. Before Your World. Your Language., consumers needing to conduct transactions in their language were often limited in the number of choices available.
What are the benefits of the service for businesses? Businesses that join the WorldPartner network are part of an exclusive group of providers, and consumers who call for assistance are referred only to these participating businesses. As a member of the WorldPartner network, businesses gain access to consumers who are actively seeking to complete transactions for a wide array of business, public utility and city services. Member businesses are able to communicate accurately and directly with limited English speaking consumers in their chosen language.
What types of business services can consumers access through Your World. Your Language.? Your World. Your Language. provides over-the-phone language interpretation services to consumers who are seeking information and access to products and services in a range of areas, including:
- Banking, including credit card, mortgage and investment services.
- Insurance, including auto, home, and small business insurance.
- Utilities, including electric, gas, water and trash services.
- Telecommunications, including voice, cable, and internet services.
- Hospitality and Travel, including all entertainment services.
- City/Public Services.
Where is Your World. Your Language. ^SM currently available? The service is available to limited English speaking residents throughout the state of California. Your World. Your Language. will be rolled-out over the next 12 months in the nation's most culturally-diverse cities.

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