How Epic Integration Transformed Language Access at UMass Memorial (Webinar)

What happens when a patient and provider do not speak the same language? Too often, the result is delayed care, miscommunication, or missed diagnoses. At UMass Memorial Health, the region’s largest not for profit health system, clinicians now have a new way to bridge that gap by connecting to a LanguageLine Certified Interpreter directly within Epic in seconds.

That is the focus of an upcoming webinar hosted by the Massachusetts Health and Hospital Association:

Leading the Way: UMass Memorial’s Integration of Language Services in Epic

• September 25 at 9:00 AM PT / 12:00 PM ET
• Featuring Dr. Eric Alper, SVP, Chief Quality Officer and Chief Clinical Informatics Officer, UMass Memorial Health Care
• You can register here.

A Seamless Experience for Providers and Patients

With interpretation built into Epic, the charting application clinicians already use daily, workflows are dramatically simplified. Providers no longer need to leave their screen or make separate calls to arrange interpretation. Instead, they can launch a session in under 15 seconds and connect to a qualified interpreter, freeing them to focus fully on patient care.

The integration extends across Epic’s mobile apps Canto, Haiku, and Rover, so care teams can access interpreters whether they are in the clinic, at the bedside, or on the move.

Behind the Scenes: How It Works

The design prioritizes speed, accuracy, and compliance. Patient language preferences can be pulled directly from the medical record, reducing manual entry and streamlining encounters. After the session, essential details such as the time, language used, and interpreter identity are automatically documented back into the patient’s chart.

This approach ensures:

• Accurate patient history with language services logged in the record
  
  
• Simplified billing and invoicing with configurable data passed to LanguageLine
• Improved compliance with federal regulations like Section 1557 of the ACA

All sessions are encrypted and fully documented, giving providers confidence in both security and audit readiness.

The Benefits

• Improved clinician workflow: Less time arranging interpretation or documenting manually
  
  
• Better patient experience: Reduces delays, eliminates miscommunication, and ensures equity of care for patients with limited English proficiency or who are Deaf or Hard of Hearing
• Stronger compliance and reporting: Automated documentation improves billing accuracy and creates reliable audit logs

Why Attend

This webinar offers a first hand look at how UMass Memorial Health is operationalizing equitable care through smart technology integration. Attendees will see how embedding interpreters into Epic is more than a workflow upgrade. It is a model for inclusive healthcare delivery.

Join us on September 25 to hear directly from Dr. Eric Alper and learn how your organization can take similar steps to improve care for diverse populations.

You can register here. We look forward to seeing you on September 25.