Meet the LanguageLine Solutions Executive Team
Dennis G. Dracup, Chairman
Dennis has over 20 years of management experience. Prior to joining LanguageLine Solutions, he was the CEO of Gemkey.com and the President of Pitney Bowes Software Solutions. He earned his Executive Management Certificate from Northwestern University, a master’s degree in Information Systems from Roosevelt University, an MBA from State University of New York at Buffalo and bachelor’s degree in English from Canisius College.
Scott W. Klein, President and Chief Executive Officer
Scott is a seasoned executive with many years of leadership experience and success with achieving profitable growth in a variety of industries. Most recently Scott held the position of CEO of SuperMedia, Inc., a print and online publisher of yellow pages. Prior to that, Scott served as President and CEO of Information Resources, Inc. (IRI), a leading market research firm; President of the Consumer Industries, Retail & Energy division of Electronic Data Systems Corporation (EDS); President of PCMall, Inc., a $1.2 billion telesales, catalogue and Internet reseller of computer-related products; Executive V.P and COO for PrimeSource Building Products; as well as leadership roles with Pepsico Inc.; and Procter & Gamble Company. A graduate of Syracuse University, Scott holds a bachelor’s degree in accounting.
Dave Bethea, Vice President of Marketing and Sales Operations
Dave has had a distinguished career in marketing and sales. He has successfully held senior sales leadership roles within, and built major brands and products across, two different industries. Prior to joining LanguageLine Solutions, Dave was Executive VP – Sales at SuperMedia where he led multidimensional sales divisions generating more than $1 billion in revenue, with over 1,200 teammates servicing a market of 360,000 clients. Prior to his appointment at SuperMedia, Dave served as regional Vice President of Operations for PrimeSource Building Products Inc., the nation’s largest independent distributor of building products with annual revenues of $1.3 billion. Dave also served as Vice President of national accounts for PrimeSource with a six-year track record managing its sales force and portfolio of clients. Dave holds a business management degree from California State University Fullerton, with graduate work in finance at The University of Texas at Dallas.
Vanessa Eke, Vice President and Managing Director
Vanessa joined LanguageLine Solutions as Managing Director and Vice President for UK and Europe in 2006. Following her Honours degree in English Literature, she embarked upon her professional career, first training with Peat Marwick in London (now KPMG) and then moving to VNU Business Publications where she enjoyed a successful career spanning sales, marketing and operational management roles.
This broad base of experience led to her role of Commercial Director for Financial Times Business where she gained further international and dot com experience. Building upon this base, she was invited to become Commercial Director and, subsequently, Managing Director for Nielsen Media Research UK and AdEx International. Vanessa is a regular speaker at conferences and seminars spanning both the public and commercial sectors.
Simon Yoxon-Grant, Vice President of Sales
Simon has significant experience spanning sales and marketing disciplines in a variety of markets. Simon started his sales career in FMCG with Allied Domecq before serving in sales and management positions with Advanced Telecommunications and IBM.
During the past 13 years Simon has served in various capacities at LanguageLine developing considerable expertise of a broad range of customer requirements. His previous responsibilities have included Commercial Business Development Manager, Head of Government Sales, Channel Sales Director and Commercial Sales Director.
As the Sales and Marketing Director for the UK and Europe, Simon’s time was dedicated to the successful growth of the business by delivery of the highest quality service and sales support for both existing and new customers. Simon managed the UK and Europe’s sales, marketing and customer support teams to ensure consistent high quality support and tailored solutions throughout the regions.
Jeff Cordell, CIO
A seasoned executive and technology innovator, Jeff Cordell comes to LanguageLine as the former Senior Vice President, Technology for West Corporation, a global leader providing enterprise mission critical communication services. While at West, Jeff led development and delivery of industry leading IP-enabled SaaS voice, video and web conferencing solutions as well as cloud-enabled teleworker and proactive mobile communications offerings.
Jeff has been awarded 6 patents, with 12 patents pending, in the field of emerging communications technology. Previously, he worked at Electronic Data Systems as an Architect and also served as a communications officer in the United States Air Force.
He holds a Bachelors of Science in Electrical Engineering from the University of Notre Dame.
Scott Merritt, Vice President of Operations
As Vice President of Operations, Scott leads the company’s overall aspects of service delivery. With more than 15 years of global experience in successful customer-facing operations management, Scott’s diverse background in executive leadership, business development and proven execution capabilities. Prior to coming to LanguageLine, Scott had significant experience in strategic executive roles with operational and financial management in a wide variety of industries including leadership experience at CTB McGraw Hill, Del Monte, Portola, Inc., NUMMI, and General Motors.
Scott holds a Bachelors of Science degree in Mechanical Engineering from the University of Toronto and a Masters in Engineering from McMaster University. In his spare time he is an avid wake boarder and enjoys playing hockey.
Frank A. Perry, Vice President of Human Resources
Frank Perry is a 30-year Senior HR executive with a strong emphasis in operations management and measurable success across domestic and international business industries. Frank is an expert at positioning the business to grow profits and an effective motivator of productive organizations and management teams. Most recently Frank was Senior V.P. of Human Resources for Lanoga Corporation, later ProBuild Holdings, the nation’s largest supplier of building materials with sales of $6 billion.
He has managed full-service HR departments including an employee base of 23,500. Through his HR consulting practice, Perry Business Solutions, Frank has worked with such organizations as Habitat for Humanity, College Success Foundation, WA Mentoring and Zion Prep Academy focusing on both non-profit and for profit organizations. Frank strengthens LanguageLine Solutions with the experience and track record of building a motivated, goal-centric team of professionals.
Michael Schmidt, Senior Vice President and CFO
Michael has served as LanguageLine Solutions’ Senior Vice President of Finance since July 23, 2007 and Chief Financial Officer since August 15, 2007. Prior to joining the Company and since April 2004, Michael was Chief Financial Officer and Executive Vice President of Autobytel. From April 2002 to April 2004, he was Chief Financial Officer at Telephia Inc., a leading provider of performance information for the mobile telecommunications industry.
From December 2000 to August 2001, Michael was Chief Financial Officer of Autoweb.com, Inc., an automotive marketing services company. From May 2000 to October 2000, he was Chief Operating Officer and Chief Financial Officer at MizBiz, an Internet startup. From September 1999 to May 2000, Michael was Director of Finance at Pacificare Health Systems, a health care company. From 1988 to March 1999, Mr. Schmidt held various senior level finance and operational positions at IMS Health, a worldwide provider of information services. He began his career as a certified public accountant with Ernst & Whinney. Michael received a Bachelor of Business Administration and Accounting degree from Cleveland State University.