LanguageLine Solutions® Continues To Drive Towards
Total and Complete Client Satisfaction
Scott Merritt Promoted To Vice President of Operations
Monterey, CA – November 12, 2014 – LanguageLine Solutions, the global leader in language access solutions, announces the promotion of Scott Merritt to the position of Vice President of Operations leading the company’s service delivery organization of more than 6,000 people. He most recently held the position of Senior Director of Business Process Improvement for the company. With more than 30 years of global experience in successful customer-facing operations management, Scott’s diverse background in executive leadership, business development and proven execution capabilities, give him a unique combination of skills necessary to steer the company’s operations at a time of explosive growth and transformation.
As LanguageLine continues its advancement in language access solutions, the leadership selection reflects the company’s commitment to providing total and complete client satisfaction through industry-leading service level standards. Scott will captain the company operations as it expands the Olympus(SM)technology platform, that drives the transformation of delivery, reporting, and experience of language access for LanguageLine clients, the limited English speaking, and the Deaf and Hard-of-Hearing populations they serve.
“Scott’s Lean Six Sigma process improvement expertise has already and will undoubtedly continue to allow him to add great value to our company’s delivery apparatus. He is a seasoned leader that has quickly added great value to our company for the benefit of our ever growing list of clients. Joining the Executive Team, he is a critical contributor that will help ensure our clients receive the very best, world-class service,” stated Scott W. Klein, LanguageLine Solutions’ President and CEO.
Prior to coming to LanguageLine, Scott had significant experience in strategic executive roles with operational and financial management in a wide variety of industries including leadership experience at CTB McGraw Hill, Del Monte, Portola, Inc., NUMMI, and General Motors.
Scott holds a Bachelors of Science degree in Mechanical Engineering from the University of Toronto and a Masters in Engineering from McMaster University. In his spare time he is an avid wake boarder and enjoys playing hockey.
About LanguageLine Solutions®
LanguageLine Solutions, the global leader in innovative language access solutions for more than 30 years, provides the highest quality over-the-phone, LanguageUC® video remote, and onsite interpreting, translation and localization, as well as bilingual and interpreter testing and training. Trusted by more than 25,000 clients to enable their communication in any situation with the growing limited English proficient and the Deaf and Hard-of-Hearing populations, we provide the industry’s most dependable access to highly trained and professional interpreters and translators in more than 200 languages, 24/7/365. LanguageLine Solutions facilitates 23,000,000 calls every year; that’s a new human connection every 1.5 seconds. www.languageline