LanguageLine Solutions® Revolutionizes, Creating Linguistic Innovation Center in El Paso, Texas
Global Leader Opens State-Of-The-Art Facility to Solve the Language Challenges of Clients
Monterey, CA (July 16, 2014) - LanguageLine Solutions, the global leader in language solutions has opened a new U.S. based Innovation Center located in El Paso, TX. This new domestic facility will create 100’s of local jobs in support of much needed business growth. The El Paso team will provide the highest quality language solutions offered in the U.S.
Serving 9-1-1 call centers, major financial institutions, hospitals, insurance companies, government agencies and thousands of clients to enable communications and enhance relationships, LanguageLine Solutions provides the critical link between limited English speakers and the services they deserve. For the last 32 years, LanguageLine has continued to grow to become the dominant leader in language access solutions, now 5 times larger than its closest competitor and larger than their next 14 competitors in total. Over-the-phone, video remote, and on-site interpreting, translation, localization as well as training and testing, are offered in more than 200 languages. The company facilitates millions of interactions every month.
“We selected El Paso, TX as the home of our new Innovation Center because of the great people who live in and around the area. I am looking forward to working with our new team of leaders and linguists to redefine the way in which language challenges are solved. We are proud to be creating skilled U.S. - based jobs while offering our customers professional, qualified linguists who can handle critical emergency situations, complex financial transactions, and sensitive health-related calls” said Scott W. Klein, President and CEO. “Due to our outstanding quality, we are trusted year after year by major accounts, many of which appear in the Fortune 500 list. We take that trust seriously, not just as a provider, but as a partner to our amazing clients. We will be leveraging the El Paso Innovation Center in ways never thought possible!”
“El Paso and LanguageLine Solutions are a great match. With a strong workforce and ample location options, we believe that our region is the best possible choice for LanguageLine Solutions in its business expansion,” said Rolando Pablos, Borderplex Alliance CEO. “Now that it has chosen a great location, we plan to continue to assist LanguageLine Solutions to recruit and train the best team possible.”
“By choosing El Paso, LanguageLine Solutions has placed their trust in our community’s skilled workforce, which is prepared to assist their complex clientele needs. El Paso stands ready to help LanguageLine Solutions in their efforts to create more jobs domestically through the opening of their new Innovation Center in El Paso. I applaud Mr. Klein and his team for creating new jobs in our community that, in return, will help our local economy,” said Oscar Leeser, Mayor of El Paso.
The call center is expected to employ hundreds of domestic linguists, schedulers, supervisors and leaders, increasing the number of LanguageLine linguists to well over 6,000. As LanguageLine Solutions is committed to ensuring the highest quality solutions, El Paso is the ideal location for the company to help source and sustain a bilingual workforce. “The location’s proximity to bilingual talent at the University of El Paso, El Paso Community College and Fort Bliss will help us with our local recruiting efforts” said Klein.
About LanguageLine Solutions®
LanguageLine Solutions, the global leader in innovative language access solutions for more than 31 years, provides the highest quality over-the-phone, video remote, (LanguageUC®) and on-site interpreting, translation and localization, as well as bilingual training and assessment. Trusted by more than 25,000 clients to enable their communication and enhance their relationship with the growing limited English proficient and the Deaf and Hard-of-Hearing populations, we have provided the industry’s most highly trained and professional interpreters and translators in more