LanguageLine in the News

MONTEREY, CA –  April 3, 2018 – LanguageLine Solutions® has released its breakthrough TrueSound™ audio-amplification enclosure, a case that nearly doubles the sound volume of an iPad’s internal speakers. It accomplishes this without the need for external speakers, wires, batteries, and chargers. TrueSound represents a major user-experience enhancement for LanguageLine InSight®, a revolutionary application that delivers on-demand video and audio interpreting at the touch of a button. The durable, 15 in. x 8 in. enclosure fits securely around iPad devices. It is an all-in-one solution that naturally amplifies sound volume while eliminating the need for extra equipment.

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MONTEREY, CA – November 29, 2017 – LanguageLine Solutions® has been named a gold winner in the Most Innovative Service of the Year category in the Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. The company took home the award for its revolutionary video remote interpreting (VRI) application, LanguageLine InSight®, a breakthrough on-demand technology that empowers clients to provide outstanding service and exceptional care to limited-English-proficient, deaf, and hard-of-hearing populations.

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MONTEREY, CA – June 13, 2017 – In March, LanguageLine Solutions® added a “How Did We Do?” enhancement to its InSight℠ Video Interpreting application, empowering clients to rate their experience at the end of a call and providing the LanguageLine team with valuable instant feedback. With three months of data collected, users report being very pleased with the revolutionary app, which redefined the language access industry when it was first launched last summer. InSight is a mobile application that provides one-touch access to nearly 9,000 trained interpreters through video and audio calls. Starting in March 2017, InSight began prompting users to score just-concluded sessions on a scale of 1-to-5 stars, with five being the highest rating. Over the subsequent three months, LanguageLine handled tens of thousands of InSight calls, with users awarding an average score of 4.6 stars.

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