Case Study: How a Major Credit Card Company Scaled eLearning 6x Faster with Machine Translation and Post Editing

Summary:

• Global eLearning Scaled 6x Faster: A major credit card company expanded from 2 to 13 languages using LanguageLine’s custom Machine Translation and Post-Editing workflow, enabling rapid multilingual eLearning delivery.
• 500 Courses Localised with AI: LanguageLine’s hybrid solution reduced turnaround times and costs while preserving content quality, preparing up to 500 training courses for global deployment in the first year.
• Strategic AI Localisation Framework: This initiative established an enterprise-wide foundation for scalable, AI-assisted training, enhancing global reach, learner comprehension, and regulatory compliance.
  
  

Expanding Global eLearning with Machine Translation

Helping a Leading Credit Card Company Reach More Learners, Faster

Our client is a global leader in the payments industry, connecting consumers, financial institutions, merchants, governments, and businesses in over 210 countries and territories.

Through its academy, our client offers a wide array of training for merchants and business partners. However, delivering this learning content globally was a growing challenge.

Fortunately, this major credit card company was able to turn a challenge into an opportunity by expanding its partnership with LanguageLine.

The Challenge: Scaling Quality eLearning Across Languages

Although our client was already partnering with LanguageLine, translation of their training material was limited to just two languages. As global demand for their eLearning materials increased, the payments leader needed a high-volume, high-speed solution to deliver training in more markets, without sacrificing quality or exceeding budget.

Key Obstacles:

• Limited to human-only workflows in two languages
• Needed to translate up to 500 training courses
• Urgent timeline
• Cost and quality concerns with rapid scale-up

The Solution: Custom Machine Translation Programme for Scalable eLearning

To support our client’s ambitious goals for its academy, LanguageLine implemented a Machine Translation (MT) Programme with Post-Edited Machine Translation (PEMT) in 13 languages. This hybrid model ensured scale and speed while maintaining brand integrity and learner comprehension.

How We Helped:

• Quickly launched custom MT Programme
• Expanded from two to 13 languages immediately
• Applied PEMT using our Mercury Tech Stack
• Aligned workflows to our client’s tone, terminology, and learning outcomes
• Provided dedicated linguists and localisation specialists for ongoing support

The Result: Reduced Costs and Turnaround Times

The credit card company unlocked cost savings and significantly reduced turnaround times. The MT Programme laid the groundwork to localise up to 500 eLearning courses within the first year.

This initiative represents more than just a tactical adjustment. It establishes a strategic foundation for the payment leader’s global future. By enabling enterprise-wide AI-assisted localisation, it accelerates training deployment across regions and positions the company to deepen multilingual engagement.

The Business Case for eLearning Localisation

In today’s global economy, eLearning is essential. But training must be localised to be truly effective.

Why Localisation is Essential:

• Global Reach: Ensures learners worldwide can understand and apply content
• Cultural Integration: Especially critical in post-M&A environments
• Team Collaboration: Fosters shared understanding across geographies
• Regulatory Compliance: Reduces risk in multilingual, multi-jurisdictional environments

Business Benefits Include:

• Higher engagement and retention
• Improved performance and fewer errors
• Stronger trust and loyalty
• Reduced support and legal costs

How LanguageLine Supports Global eLearning Success

LanguageLine empowers global companies to scale eLearning confidently and efficiently. We’ve helped 93% of the Fortune 100 with language access that’s both high-quality and scalable.

Our Capabilities Include:

• End-to-End eLearning Localisation: Voiceovers, subtitles, LMS integration, interactive modules
• Industry Expertise: From finance to pharma to education and beyond
• Tech-Enabled Workflow: Secure portals, real-time tracking, and lightning-fast turnaround
• Dependable Delivery: We’ve never missed a go-live date

Whether it’s SAP training, product onboarding, or compliance content, LanguageLine helps turn training into global impact.

Let’s Talk Solutions Discover how we can help you scale eLearning and unlock global opportunities.

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