Build Trust Immediately with Video Interpreting
Imagine waking up in a hospital where you don’t speak the same language as your caregivers. You’re sick, you’re scared, and you’re alone. Then someone brings in a tablet or smartphone, presses a button, and up comes someone who looks you in the eye and speaks your language. Through this interpreter, your doctors and nurses are suddenly able to understand not just what you say, but what you mean.
With LanguageLine® Video InterpretingSM get the benefit of visual cues and facial expressions to build trust, reduce misunderstandings, and improve customer or patient experience in the moment of need. In seconds, connect your team to our professionals to ensure accurate, meaning-for-meaning interpreting in 40+ top languages, including American Sign Language (ASL) and British Sign Language (BSL).
40+Languages available for video interpreting
97%Video requests fulfilled in video
EMPOWER FRONTLINE STAFF
Reliably Fast, Professional Service
Individuals and organizations around the world use LanguageLine Video Interpreting to build trusting long-lasting relationships with the limited English proficient (LEP) and Deaf or Hard of Hearing (DHH) communities they serve, including:
- Hospital staff
- First responders
- Police officers
- Legal teams
- Utility technicians
- Financial consultants
- Educators, students, and parents
The LanguageLine Solutions Difference
LanguageLine Video Interpreting Service
We search the globe for the finest interpreters, then provide continuous training and education. Our expert video interpreters are intensely vetted, trained, and monitored to ensure linguistic quality and excellence.
They meet the industry’s highest standards, earning the privilege to interpret for our clients and the communities they serve.
We provide assistance with the installation and optimization of your language-access program including video interpreting across all modalities, from the LanguageLine App to telehealth, virtual meetings, EHR integrations and more.
Our dedicated implementation team promotes language services and trains your staff to easily access a video interpreter.
LanguageLine helps protect your organization by making it easier for you to adhere to federal laws and regulations. We’ll remove barriers to communication, so your organization complies with:
- Section 1557 of the Patient Protection and
Affordable Care Act (PPACA)
Title VI of the Civil Rights Act of 1964
- Right to Financial Privacy Act of 1978 (RFPA)
- Americans with Disabilities Act of 1990 (ADA)
- Health Insurance Portability and accountability Act of 1996 (HIPAA)
Gramm-Leach-Bliley Act of 1999 (GLBA)
- Fraud, Waste, and Abuse (FWA)
- Equal Employment Opportunity Commission (EEOC)
InSight can be accessed through the LanguageLine App via WiFi or cellular networks on many popular digital devices including iOS, Android, and PCs.
Empower your frontline staff with easy access to LanguageLine® CertifiedSM Interpreters from most digital devices. The LanguageLine App not only increases productivity and saves team members time, it helps improve your customer or patient experience.
Integrate LanguageLine Video Interpreting into many leading business platforms:
- Using Session Initiated Protocol (SIP) connectivity, integrate the app within a wide range of equipment such as airport kiosks and hospital bedside devices
- Our secure electronic health record (EHR) system integrations allow healthcare providers to harmonize data collection with interpreting sessions providing workflow efficiencies for clinicians and administrators
Why the World’s Top Companies Choose LanguageLine
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One of our little guys has been with us most of his life. He’s deaf. Prior to video interpreting, he was very closed off. Once we got (LanguageLine Video), we were going up and down the hallways with him. It made him open up a lot more. There is a different connection you get when a patient can look an interpreter in the eye. We’ve been pleasantly surprised at the extent to which video interpreters share the same compassion for our patients that we do. "
— Children’s Specialized Hospital
Communication is key. Trusting in your healthcare team is critical, and we consider (LanguageLine Video) to be part of that team. "
— Salinas Valley Memorial Healthcare System