<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> Lanugage Line Privacy Policy

Online Privacy Policy

At LanguageLine Solutions and its affiliated companies (Tele-Interpreters, LanguageLine Translation Solutions, Online Services, Language Line Limited, LanguageLine Solutions Canada) recognize the importance of privacy to our Customers, End-Users, and Employees.  We make it a top priority to safeguard the information we collect or process.

The purpose of this Privacy Policy (the “Policy”) is to outline LanguageLine Solutions’ commitment to the U.S.-EU Safe Harbor Framework, the U.S.-Swiss Safe Harbor Framework, and the EU-U.S. Privacy Shield Framework while processing information from the European Union, the European Economic Area, or Switzerland.  This Policy also describes LanguageLine’s practices for complying with those frameworks. 

ADHERENCE TO THE SAFE HARBOR FRAMEWORK

The United States Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions (the “Safe Harbor Principles”) to enable U.S. companies to satisfy the European Union law requirement that personal information transferred from the European Union, the European Economic Area, and Switzerland to the United States be adequately protected. 

Consistent with its pledge to protect personal privacy, LanguageLine Solutions complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries, European Economic Area, and Switzerland.  LanguageLine Solutions has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view LanguageLine Solutions’ certification, please visit http://www.export.gov/safeharbor/.  LanguageLine Solutions has chosen the EU DPA to serve as an independent resource mechanism (IRM) for dispute resolution.

ADHERENCE TO THE EU-U.S. PRIVACY SHIELD FRAMEWORK

Consistent with its pledge to protect personal privacy, LanguageLine Solutions complies with the EU-U.S. Privacy Shield.  LanguageLine Solutions has certified to the Department of Commerce that it adheres to the EU-US Privacy Shield Principles (the Principles).  To learn more about the EU-U.S. Privacy Shield Framework, and to view LanguageLine Solutions’ certification, please visit http://www.privacyshield.gov.  LanguageLine Solutions commits to cooperate with EU DPAs pursuant to the Recourse, Enforcement and Liability Principle. 

 SCOPE OF THIS POLICY

This Policy applies to all personal information received by LanguageLine Solutions from the European Union, the European Economic Area, and Switzerland.

INFORMATION COLLECTED AND MANNER USED

LanguageLine Solutions may collect information in the following ways:

1. For Customers who use our website languageline.com:

Customers can order certain services online (Personal Interpretation, Document Translation and LanguageLine Academy services) using a credit card.  We and our third party E-commerce provider collect basic information including your name, credit card type and number (and security code), billing address, email address, and telephone number.  This information is used by us for internal purposes only in setting up account information, processing your request and billing you for services requested.  All of this information is stored on secure servers and is never disclosed to third parties. 

As is true of most websites, when you visit our website, we may collect non-personally identifiable information such as the type of browser and computer operating system you use, and the domain name of your Internet service provider (ISP).  We collect and use this non-personally identifiable information to learn more about our website’s visitors in general, and how to supply more appropriate information to them.

We also may request the following types of personally identifiable information: name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products and services.  Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested.

We distribute e-mail only to persons or organizations who have explicitly requested it, or with which we have a pre-existing personal or business relationship that can be verified. We consider customer purchases and requests for information as valid connections for e-mail correspondence.

We maintain a strict “No-Spam” policy.  We do not sell, rent, or otherwise give your e-mail address to any third party organization.  LanguageLine Solutions complies with the CAN-SPAM Act.

As added assurance of your privacy, we have a relationship with an independent, third party company that sends e-mail announcements on our behalf to individuals who request them.  When you subscribe to our e-mail newsletter your personally identifiable information will never be used by LanguageLine Solutions for any purposes other than to deliver e-mail to you. You may stop the arrival of e-mail at any time by completing the request form on our website or by following the instructions on the e-mails you receive.

2. For end-users who use our translation services:

We do not record or store any information during over-the-phone interpreting calls. 

3.For employees in the European Union, European Economic Area, or Switzerland:

Language Line collects HR data about its employees for employment-related activities such as:

  • Staffing;
  • Organizational planning and development
  • Workforce management
  • Budget planning and administration
  • Compensation, payroll, and benefit planning and administration
  • Talent management, education, and certification
  • Employee communications

To facilitate the above, Language Line collects the following information from its employees:

  • Name
  • Address
  • Phone number
  • Personal email address
  • Date of birth
  • Picture
  • Information related to employment with the Language Line such as position, title, disciplinary notes, performance feedback, coaching notes, and all performance related information
  • Application records
  • Government-issued identification numbers
  • Academic records
  • Medical records
  • Performance records
  • Disciplinary records
  • Interview records

Language Line provides this information to its affiliates, its parent company (Teleperformance), and its parent company’s affiliates for HR and employment-related purposes. 

For more information about the information Language Line collects, please review our EU-U.S. Privacy Shield Notice at the following website: https://www.languageline.com/privacy-policy/notice

 ACCESS TO PERSONAL INFORMATION

If you have provided us with personal information and that information changes, or if you terminate the services you ordered through our website, you may update, delete or request a copy of any information we maintain about you by contacting us.  Our contact information is provided at the end of this Policy. 

CHANGES IN THIS PRIVACY STATEMENT

If we decide to change our privacy policy, the changes will be posted on our website and distributed to any organizations that maintain this information, such as the US Department of Commerce.

COPA AND CHILDREN’S ISSUES

The Website is not directed to children under thirteen (13) years of age, and children under such age must not use the website or services offered on it for any purpose, including to submit any individually identifiable information about themselves.

ENFORCEMENT

LanguageLine Solutions uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the Safe Harbor/Privacy Shield Principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles.

For any concerns involving privacy issues related to the EU-U.S. Privacy Shield, LanguageLine Solutions has chosen to cooperate with EU data protection authorities (DPAs) and comply with the information and advice provided to it by an informal panel of DPAs in relation to such unresolved complaints (as further described in the Principles).  Please contact us to be directed to relevant DPA contacts (See the Contact section below). 

As further explained in the Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means. 

LanguageLine Solutions is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).

CONTACT:

Please contact the department below should you have any privacy related questions or complaints. 

LanguageLine Solutions, Inc.
One Lower Ragsdale Drive Building Two
Monterey CA 93940
Attention: Chief Compliance Officer

Phone: 800.752.6096
Email