LanguageLine Solutions believes that corporate involvement in creating and preserving a clean and healthy environment is essential for greater economic growth and an opportunity to reinvent the relationship between business and society.
From the very beginning, LanguageLine Solutions has championed the telecommuting workforce. Today, nearly 60 percent of our employees field calls from their own home offices, and their positive impact is significant.
Meanwhile, the offices of LanguageLine Solutions generate less heating and cooling, consume less electricity, and engage in far less construction than businesses with large regional call centres.
Our eBill service has also been successful as a conservation effort by saving 1 tonne of paper, over 75,000 litres of water and eliminating more than 25,000 kilograms of greenhouse gasses for every 38,500 eBills produced.
We are continuously seeking further opportunities to improve the sustainability and efficiency of our company in order to help create and sustain a cleaner planet for future generations.
Working With Our Staff
A key element of our vision and ethos is the desire to remove language barriers and improve the quality of life for individuals with communication difficulties. To further this aim, LanguageLine Solutions makes a significant investment in training and educating employees, not solely so they become exemplary interpreters and ambassadors for the organisation, but also so they can make a positive contribution to their own communities.
Working with LanguageLine provides flexible employment opportunities across various regions. Throughout the UK there are a number of groups who can experience difficulties in finding employment that meets the need for flexibility whilst providing a fair living wage. Working with LanguageLine can help these individuals to find sustainable work that uses their established skills and provides opportunities for career development.
As such, LanguageLine works closely with groups such as working mothers to provide them with the opportunity to work flexibly from home when their children are at school or nursery to earn money in the time they have available.
LanguageLine Solutions firmly believes in supporting our local community and national charities wherever possible. We currently have four nominated charities that we raise money for through a range of initiatives throughout the year.
Each year LLS takes on a number of apprentices from the local area in fields including Business Administration, Customer Service, Finance, HR, and IT. Our apprentices get hands-on, practical work experience, whilst studying for a nationally recognised qualification.
Depending on the qualification they choose, it takes between 1 and 3 years to complete. During this time they are treated the same as all other employees, with a contract of employment, annual salary, holiday entitlement and other benefits.
Improving Efficiencies - reducing environmental impact
LanguageLine Solutions promotes two key initiatives with the objective of mitigating the environmental impact of providing face-to-face and British Sign Language interpreting services.
The first is concerned with minimising the environmental impact in situations where a face-to-face interpreting assignment has been booked. In cases like this, LanguageLine encourages all interpreters to use public transport, and not private vehicles, where it is practical. However, the key action takes place long before the interpreter travels to the assignment, and involves sourcing the most appropriate interpreter for the assignment based upon their home location, as well as any selection criteria that may have been specified by the client.
LanguageLine uses a bespoke face-to-face booking system that automatically refers to local geography when a booking is made. Intelligent system mapping means that LanguageLine not only selects the interpreter who best meets the quality requirements of the assignment, but is also most conveniently located to travel to the meeting. Over the course of a year, this significantly reduces the amount of unnecessary travel and related emissions that can result from less sophisticated interpreter selection processes.
The second initiative implemented to reduce the environmental impact of face-to-face and British Sign Language interpreting seeks to convert this type of interpreting assignment to telephone or video based support where it is appropriate and practical for all parties. Conversion programmes are implemented through a process of consultation, education, training and guidance delivered to clients who make significant use of face-to-face and British Sign Language interpreting.
Other initiatives to promote the sustainable delivery of services include the use of technology to reduce or eliminate over-reliance on paper-based processes and increase the efficiency of services – both internally and with all client interactions.