<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> LanguageLine UK | Corporate Responsibility

Corporate Responsibility

Providing Integrity Every Step of the Way

We believe that corporate involvement in creating and preserving a clean environment is essential for greater economic growth and an opportunity to reinvent the relationship between business and society.

From the very beginning, LanguageLine Solutions has championed the telecommuting workforce. Today, nearly 60 percent of our employees field calls from their own home offices, and their impact is significant.

Meanwhile, the offices of LanguageLine Solutions generate less heating and cooling, consume less electricity, and engage in far less construction than businesses with large regional call centres.

Our eBill service has also been successful as a conservation effort by saving 1 tonne of paper, over 75,000 litres of water and eliminating more than 25,000 kilograms of greenhouse gasses for every 38,500 eBills produced.

We are continuously seeking further opportunities to improve the sustainability and efficiency of our company in order to help create and sustain a cleaner planet for future generations.

Working With Our Staff

A key element of our vision and ethos is the desire to remove language barriers and improve the quality of life for individuals with communication difficulties living in the UK. To further this aim, LanguageLine Solutions makes a significant investment in training and educating employees, not solely so they become exemplary interpreters and ambassadors for the organisation, but also so they can make a positive contribution to their own communities.

Working with LanguageLine provides flexible employment opportunities across various regions. Throughout the UK there are a number of groups who can experience difficulties in finding employment that meet the need for flexibility whilst providing a fair living wage. Working with LanguageLine can help these individuals to find sustainable work that uses their established skills and provides opportunities for career development. As such, LanguageLine works closely with groups such as working mothers to provide them with the opportunity to work flexibly from home when their children are at school or nursery to earn money in the time they have available.

Chosen Charities

At LanguageLine Solutions we firmly believe in supporting our local community and national charities wherever possible. We currently have two nominated charities that we raise money for through a range of initiatives throughout the year.

Cancer Research UK Logo

Cancer Research UK 

We have developed a striking pink version of the LanguageLine Dual Handset Phone in order to raise awareness and funds for Breast Cancer Research. Each time one of our customers orders one of our specially designed phones they know that they are directly contributing to Breast Cancer Research.

All of the staff at LanguageLine Solutions would like to give a huge vote of thanks to our customers for their continued support in tackling a disease that touches the lives of so many.

Hearing Dogs for Deaf People Logo

Hearing Dogs for Deaf People

As part of our commitment to working with the Deaf community we have chosen to work with and support Hearing Dogs for Deaf People.

The charity provides a vital service to Deaf people throughout the UK and to recognise their commitment and work we have launched a series of fundraising initiatives in order to donate as much as possible to this worthy cause.

As a result of our fundraising efforts we have been able to sponsor the training and development of a Hearing Dog who will soon progress to support a Deaf person in the UK. We plan to continue supporting the charity in the future in any way we can.

Improving Efficiencies

LanguageLine Solutions promotes two key initiatives with the objective of mitigating the environmental impact of providing face-to-face and British Sign Language interpreting services.

The first is concerned with minimising the environmental impact in situations where a face-to-face interpreting assignment has been booked. In cases like this, LanguageLine encourages all interpreters to use public transport, and not private vehicles, where it is practical. However, the key action takes place long before the interpreter travels to the assignment, and this involves sourcing the most appropriate interpreter for the assignment based upon their home location, as well as any selection criteria that may have been specified by the client. LanguageLine uses a bespoke face-to-face booking system that automatically generates a map when a booking is made. The map is populated with the locations of interpreters who meet the required client criteria. This enables the LanguageLine operator to select the interpreter who not only meets the quality requirements of the assignment, but is also most conveniently located to travel to the meeting. Over the course of a year, this significantly reduces the amount of unnecessary travel and related emissions that can result from less sophisticated interpreter selection processes.

The second initiative implemented to reduce the environmental impact of face-to-face and British Sign Language interpreting seeks to convert this type of interpreting assignment to a telephone or video based approach where it is appropriate. This is achieved through a programme of training and guidance delivered to clients who make significant use of face-to-face and British Sign Language interpreting.

Other initiatives to promote the sustainable delivery of services include the use of technology to reduce or eliminate over-reliance on paper-based processes and increase efficiency of services. Clients are encouraged to use email or other electronic formats rather than fax or post to request quotations or to commission translation work.

If you would like any further information regarding our environmental and human rights commitments, or working standards please contact us.

Download the LanguageLine Interpreter Code of Ethics