Several weeks ago, there was a call that really impacted me. The limited English proficient (LEP) person had cancer and was having a lot of problems trying to get a loan from her 401k.
She started crying because of the difficult times she was having. The bank representative was also very kind.
The call lasted approximately 70 minutes but, at the end, both the representative and I were able to help her.
The LEP wanted to speak to our managers to give a commendation about us. I explained that I was just an interpreter and if I was able to help her that was my greatest acknowledge or commendation. I felt very good about this call.