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Vicky V.

Vicky-Vargas.jpgSpanish Interpreter:

This call affected me greatly due to the severity of the accident. The call began with the insurance adjuster calling the insured to verify how he and his family were doing after the accident.

The insured responded by saying he was at the hospital with his injured wife. The adjuster then asked him to describe the accident.

The family had been traveling late at night on an isolated mountain road. The insured believes he hit a patch of black ice causing him to lose control of the vehicle. The vehicle began to roll over and over, breaking out the car’s windows. His wife’s seat belt snapped and launched her against a bed of rocks and boulders. She had multiple lacerations and fractures.

The force from the rolling vehicle was so immense that the straps on their baby’s car seat snapped as well. When the car finally came to a stop, the driver frantically searched for his 10 month old baby boy. He was surprised to find an empty car seat.

As he continued to search through and around the vehicle, he found his baby tucked neatly and quietly on the floor by the foot pedals. To his amazement the baby was unscathed, with not a single scratch on him.

This was a bittersweet call for me!