At LanguageLine Solutions and its affiliated companies (Tele-Interpreters, LanguageLine Translation Solutions, Online Services, LanguageLine Solutions UK, LanguageLine Solutions Canada)(collectively, “LanguageLine Solutions”) we recognize the importance of privacy to our customers and employees and we make it a top priority to safeguard the personal information we collect.
ADHERENCE TO THE SAFE HARBOR PRINCIPLES
The United States Department of Commerce and the European Commission have agreed on a set of data protection principles and frequently asked questions (the “Safe Harbor Principles”) to enable U.S. companies to satisfy the EU law requirement that personal information transferred from the EU to the United States be adequately protected. Consistent with its pledge to protect personal privacy, LanguageLine Solutions adheres to the Safe Harbor Principles and is committed to follow the guidelines set forth by the U.S. Department of Commerce’s Safe Harbor framework.
SCOPE OF THIS POLICY
This Policy applies to all personal information received by LanguageLine Solutions through its website and otherwise, including from the EU.
INFORMATION COLLECTED AND MANNER USED
LanguageLine Solutions may collect information in the following ways:
If you visit our website languageline.co.uk, you can order certain services online (Personal Interpretation, Document Translation and LanguageLine Solutions University services) using a credit card. We and our third party E-commerce provider collect basic information including your name, credit card type and number (and security code), billing address, email address, and telephone number. This information is used by us for internal purposes only in setting up account information, processing your request and billing you for services requested. All of this information is stored on secure servers maintained by us and is never disclosed to third parties.
As is true of most websites, when you visit our website, we may collect non-personally identifiable information such as the type of browser and computer operating system you use, and the domain name of your Internet service provider (ISP). We collect and use this non-personally identifiable information to learn more about our website’s visitors in general, and how to supply more appropriate information to them.
We also may request the following types of personally identifiable information: name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products and services. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the enquiry before the information is requested.
We distribute e-mail only to persons or organizations who have explicitly requested it, or with which we have a pre-existing personal or business relationship that can be verified. We consider customer purchases and requests for information as valid connections for e-mail correspondence.
We maintain a strict “No-Spam” policy. We do not sell, rent, or otherwise give your e-mail address to any third party organization. LanguageLine Solutions complies with the CAN-SPAM Federal Law –
As added insurance of your privacy, we have a relationship with an independent, third party company that sends e-mail announcements on our behalf to individuals who request them. When you subscribe to our e-mail newsletter your personally identifiable information will never be used by LanguageLine Solutions for any purposes other than to deliver e-mail to you. You may stop the arrival of e-mail at any time by completing the request form on our website or by following the instructions on the e-mails you receive.
We do not record or store any information during over-the-phone interpreting calls unless all persons on the call have agreed to being recorded. If a call is recorded and stored, it is maintained in a secure place on our servers and can only be accessed by the customer under whose agreement the call was made. All of our over the phone calling sessions are in compliance with the security requirements of federal and state laws such as the Health Insurance Portability and Accountability Act, the Right to Financial Privacy Act, and the Gramm-Leach-Bliley Act.
LanguageLine Solutions employs state of the art measures to protect customer information from loss, misuse, unauthorized access, disclosure, alteration and destruction of information which includes compliance with confidentiality and non-disclosure provisions in agreements between LanguageLine Solutions and its customers, affiliates, suppliers, and employees.
LanguageLine Solutions maintains customer information on secure servers located in secure data centers. Personal information stored in databases requires unique login ids and passwords in order to access the information and is only used for the intent described in this policy. All access to personal information and other customer data is controlled and monitored by LanguageLine Solutions’s full time IT staff. All servers are protected by one or more firewalls restricting access to the individuals for which access is specifically intended. Extensive monitoring and security tools are utilized to ensure confidentiality, integrity, and availability.
We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes when we ask for this information. For example, you can opt out of not receiving our newsletter. If you wish to be excluded from all future communication, excluding mandatory billing issues or legal mandates, you may do so by emailing us at www.support@LanguageLine Solutions.com and specifically stating that you wish to opt out of all communication and have your personal information removed from our databases. You may also contact us at One Lower Ragsdale Drive, Monterey CA 93940 Att: Chief Compliance Officer.
ACCESS TO PERSONAL INFORMATION
If you have provided us with personal information and that information changes, or if you terminate the services you ordered through our website, you may update, delete or request a copy of any information we maintain about you by contacting us at One Lower Ragsdale Drive, Monterey CA 93940 Att: Chief Compliance Officer.
CHANGES IN THIS PRIVACY STATEMENT
COPA AND CHILDREN’S ISSUES
The Website is not directed to children under thirteen (13) years of age, and children under such age must not use the website or services offered on it for any purpose, including to submit any individually identifiable information about themselves.
If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using an independent resource mechanism as a third party resolution provider.
LanguageLine Solutions, Inc.
One Lower Ragsdale Drive
Monterey CA 93940
Attention: Chief Compliance Officer