<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> Face-to-Face Interpreting | OnSite Interpreting | LanguageLine UK

Face-to-Face Interpreting

Face-to-Face Interpreting to suit your requirements

Whilst telephone interpreting is a quick, easy and on-demand service to use, there are certain situations that require a more personal approach. Our face-to-face interpreting service offers extra human interaction and visual contact, which may be more appropriate for complex or sensitive situations.

When looking for a face-to-face interpreting supplier it is important to look for a company with experience and a proven history of providing a high quality service.

Why us?

At LanguageLine Solutions, we have unsurpassed experience in managing large face-to-face interpreting contracts, which has led us to being a named supplier on some of the UK’s largest face-to-face interpreting framework agreements.

Bookings can be made at any time of the day or night, 365 days a year. Telephone bookings can be made through the UK based call centre or assignments can be booked and managed online via our quick, secure and easy to use online portal.

Our Interpreters

At LanguageLine Solutions, we provide qualified and security screened linguists across the United Kingdom.

Each of our interpreters must hold appropriate interpreting qualifications and undergo a rigorous assessment to ensure they have the skills required to interpret professionally. In addition to this, all of our linguists must sign a Confidentiality Agreement and accept a comprehensive Code of Conduct before they are accepted to work for LanguageLine Solutions.

In the current financial climate, amidst budget cuts and ongoing pressure to reduce spend on interpreting services, the temptation to choose an interpreting supplier who offers the lowest hourly rate can be very strong.  However, it is worth considering which unseen elements of such a service have been reduced or removed entirely in order to offer such a low rate.

You can be assured that we will never provide a face-to-face interpreter that hasn’t passed our rigorous recruitment process or undergone a full security check, including an Enhanced DBS disclosure with barred list check (child and adult).

A low headline interpreting rate is a short term solution to reduce spend on interpreting services, however, the long term cost of adopting such an approach can be unacceptably high.  We have a proven track record of working with our clients to reduce face-to-face interpreting spend significantly, without compromising the quality of service we deliver.

How else can we help?

LanguageLine Solutions’ face-to-face interpreting provision is also supported by a range of complementary services and systems to improve the customer experience, including:

  • A dedicated Customer Support team to offer assistance and advice on any aspect of the service
  • Regionally based Business Managers to help you develop a solution that meets your individual needs
  • A dedicated Account Manager to work with you to develop a solution that meets your individual needs, manage queries and conduct regular service reviews
  • A structured and proven implementation programme to ensure maximum performance from day one of the contract
  • Stringent recruitment and vetting procedures, followed by a comprehensive induction and development programme to ensure that only the most well qualified, experienced and motivated interpreters will attend assignments
  • ISO9001 certified customer feedback process
  • Flexible invoicing arrangements
  • Access to real-time data regarding booking status and management information reports via an online portal

Contact us today to discuss how we can help you improve your face-to-face interpreting provision.

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