LanguageLine Solutions has developed and documented a comprehensive Business Continuity program. This program provides fully redundant systems at all levels of operation to provide customers with dependable, twenty four hour interpreting services and the ability to continue supporting limited English speakers through catastrophic events.
During normal operation, the workload is managed through our primary operational call centre. In the event of an unforeseen equipment malfunction or catastrophic event at the primary centre, calls are immediately routed to one of our back-up locations where all vital systems are duplicated . This system provides customers with 100% telecommunications and database redundancy.
Our business continuity plan is regularly tested and personnel are trained in shifting service to back up locations in the event of an emergency, natural disaster, or unforeseen equipment failure.