A nurse is treating a patient who speaks Arabic. She opens CardMedic and selects a prewritten clinical script in the patient's language to begin the conversation. As the conversation deepens and nuanced questions emerge, she taps once, instantly escalating to a live LanguageLine interpreter. No app-switching. No phone juggling. No interruption to care.
This seamless experience is now possible through LanguageLine’s integration with CardMedic, the award-winning clinical communication platform.
By embedding live audio and video interpretation into a platform already built to support multilingual scripts, sign language avatars, and accessible formats, CardMedic now delivers a first-of-its-kind workflow that bridges digital tools and human interpretation.
CardMedic was born from crisis.
During the COVID-19 pandemic, clinical communication collapsed under the weight of PPE, masks, and physical distancing. Verbal and visual cues vanished. This left patients who were Deaf, Hard of Hearing, or spoke limited English without a safe or reliable way to communicate.
What started as an urgent solution for isolation rooms evolved into something far greater: a digital platform now deployed across NHS Trusts throughout the UK and gaining momentum in North America. With prewritten clinical content in over 50 languages and accessibility features like Read Aloud and Easy Read modes, CardMedic was already transforming care for vulnerable populations.
But one critical gap remained.
Static scripts and AI-generated content could only go so far. When conversations became complex, nuanced, or emotionally charged, clinicians needed something CardMedic couldn't yet provide: immediate access to live, professional interpreters without abandoning their workflow, switching platforms, or breaking the connection with their patient.
To meet this need, CardMedic partnered with LanguageLine to embed live interpretation directly into the app experience.
With the integration, healthcare staff can now access LanguageLine's trusted network of professional interpreters in more than 240 languages, including American Sign Language. The CardMedic app supports one-tap access from any device, including mobile phones, tablets, and desktops. Interpreters are available within seconds, 24 hours a day. LanguageLine’s interpretation solution is available in video and audio-only formats.
Clinicians can begin a conversation with a multilingual script, adapt it with accessibility features like Read Aloud or signing avatars, and—when deeper interaction is needed—seamlessly launch a live interpreter session without leaving the platform.
The integration also includes:
Early feedback from healthcare systems points to faster clinical decision-making, reduced communication delays, and higher patient satisfaction.
This integration with LanguageLine gives clinicians fast and reliable access to professional interpreters alongside all of CardMedic’s inclusive tools, making communication more effective and equitable than ever before.” - Dr. Rachael Grimaldi
CardMedic is now the only solution that combines prewritten clinical content, digital accessibility tools, and live interpretation in a single, seamless interface. The result is a platform that is flexible, inclusive, and scalable across acute, emergency, and routine care.
“Our mission is to remove barriers that stand in the way of safe, compassionate care,” said Dr. Rachael Grimaldi, co-founder and CEO of CardMedic. “This integration with LanguageLine gives clinicians fast and reliable access to professional interpreters alongside all of CardMedic’s inclusive tools, making communication more effective and equitable than ever before.”
Rather than replace human interpreters, CardMedic is built to complement them by giving providers tools to start conversations confidently and escalate to live interpretation when the moment demands it.
“When a clinician can connect with a patient in their own language, it affirms the patient’s right to be heard,” said Simon Yoxon-Grant, President and CEO of LanguageLine Solutions. “We’re proud to work with CardMedic to deliver that kind of access at the point of care.”
As the Cardmedic platform continues to expand globally, its roadmap includes personalized interpretation pathways, digital consent support, and specialized tools for underserved communities. These features aim to further reduce disparities, improve safety, and support scalable, equitable care.
LanguageLine is proud to partner with forward-thinking platforms like CardMedic to deliver better access, faster communication, and safer outcomes for all patients, no matter what language they speak.
Please contact us today to learn how our interpretation solutions can integrate into your platform or workflow.