How PNC Bank Uses Language Access to Advance Financial Inclusion
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See how PNC Bank uses professional interpreting to help customers communicate clearly, understand financial products, and make informed decisions in the language they understand best.
PNC needed a flexible way to support multilingual customers across branch and telephone interactions without requiring bilingual employees in every language at every location.
In this case study, you’ll learn how PNC:
- Connects branch and customer-service employees with professional interpreters in real time
- Provides on-demand phone interpreting 24 hours a day, seven days a week
- Supports customer conversations in more than 270 languages
- Helps customers ask questions, understand their options, and make financial decisions with greater confidence
- Expands access while supporting customer satisfaction, community relationships, and sustainable growth