The Hidden Power of Language Access in Rural Healthcare

Download the PDF case study to see how Geisinger Health System supports clear communication and more equitable care across a large, diverse service area.

Serving more than 3 million patients across 45 counties, Geisinger needed language services that could reach patients wherever care was delivered.

In this case study, you’ll learn how Geisinger:

    • Combines staff interpreters with on-demand LanguageLine support
    • Provides language access across locations and points of care
    • Uses phone, video, and in-person interpreting to meet different needs
    • Supports patient safety, understanding, and trust
    • Extends language access to written patient communications

Keep the case study as a reference or share it with others involved in patient experience, clinical operations, compliance, or language access.