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    LanguageLine Solutions
    • Interpretation
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    Contact Us

    SIP Connectivity

    Three Small letters, One Big Productivity Boost

    Contact Us

    SIP Lets You Customise Fast, Direct Access To Interpreters

    Session Initiation Protocol (SIP) is a method of making calls over the internet. SIP provides an easy bridge between you and one of our over 20,000 On-Demand video and audio interpreters using your SIP-enabled platform of choice. SIP connectivity is available for more than 240 languages, including British Sign Language.

    With SIP, you can build shortcuts to securely call interpreters with one click.  Plus, you can customise your user interface to feature the languages you use  most. Easily add LanguageLine to a SIP address book to support telehealth and virtual meetings. And contact centres with SIP-enabled platforms or CRMs can use SIP connectivity to reduce call handle time.

    SIP for telehealth & virtual meetings

    Deliver Great Care With the Platforms You Use Everyday

    Access interpreters at any point during a telehealth session. Ensure health equity when communicating remotely with LEP or DHH patients. Count on crystal clear audio and video.

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    Learn More
    SIP for telehealth & virtual meetings

    Customise Your Address book

    Set up your platform’s address book with a custom drop-down language menu.

    • Over 240 audio languages and over 40 video languages available including 24/7 American Sign Language
    • Save time and keep your address book short by featuring your most frequently used languages
    • Stay compliant with our voice recognition option (“Say the Language”) to access more than 240 audio languages 24/7
    SIP for telehealth & virtual meetings

    Click to Connect to Audio or Video Interpreters

    • Access interpreter at any point during telehealth or virtual meetings
    • Quick and easy implementation. All you need is a LanguageLine authentication code and a SIP address book.
    • Automatic roll-over to audio if video is not available
    HOW TO TEST YOUR SIP CONNECTIVITY

    Step 1: Within your platform, test these addresses:

    • Audio and video: test-siptestlls@sip.languageline.com
    • Audio-only: test-audio-siptestlls@sip.languageline.com

    Step 2: Request your telehealth authentication code and customised CSV file from your LanguageLine representative

    Step 3: Once you address book is updated, and users are trained, you can start connecting to LanguageLine interpreters

    SIP for Contact Centres

    Discover the Future of Language Support for Contact Centres

    Modern contact centres are leveraging the innovative power of SIP connectivity to help busy agents overcome language barriers faster than ever. With SIP, you can build a LanguageLine “easy button” into your agent interface or CRM. Account ID credentials are built-in to save agents 30 seconds over traditional telephonic dial-out calls.

    SIP for Contact Centres

    Connect Seamlessly to LanguageLine

    SIP click-to-call connectivity to LanguageLine saves you time and money. Connect directly from your address book or agent interface.

    • Access 240+ languages, 24/7
    • Save 30+ seconds on agent call handle times by connecting to interpreters without entering LanguageLine credentials
    • Remove dial-out charges to LanguageLine with SIP-to-SIP calls
    • Works with many SIP-enabled contact centre platforms
    SIP for Contact Centres

    Streamline Workflows, Increase Accuracy, and Save Time and Money

    Send data to LanguageLine in your SIP Header to:

    • Ensure data accuracy to meet reporting, billing and compliance requirements, including Member ID, Reference Number, Employee ID, and Cost Center
    • Reduce costs by starting sessions promptly without slowing down to capture data verbally through an interpreter
    • See data in LanguageLine call detail reports in near real-time
    • Increase agent job satisfaction and customer experience
    SIP for Contact Centres

    Explore SIP Connectivity

    Many popular contact centre platforms are SIP-enabled. Each software instance may be set up differently, so we recommend a technical discussion with your platform admin to establish connectivity and data passing options. Contact us to arrange a technical meeting with our experts and your platform admin.

    Sales Enquiry

    Let’s Talk Solutions

    Learn how On-Demand interpreting can help you achieve total understanding with the patients and people you serve. Read our On-Demand Interpreting brochure or choose a time to speak with our experts about your language access challenges.
    Download Now Contact Us
    Sutter Health logo

    LanguageLine's video remote interpretation strengthens the patient relationship with their care team and physicians. For elderly patients and those new to this country, video interpretation promotes greater understanding and lessens patient anxiety. "

    — Maria Caudill, Disability Access Consultant, Office of the General Counsel, Sutter Health

    Providence Mission Hospital logo

    The staff and providers love getting a certified interpreter within less than a minute for any language! I can't even imagine the number of medical errors we have avoided using this app. I recommend any hospital or healthcare facility to use LanguageLine! I couldn't trust any other company out there! "

    — Marta Day, Manager of Interpreter Services at Mission Hospital, Mission Viejo, CA

    UC Health logo

    Our physicians and nurses simply rave about the service! In addition, service-after-the-sale from our account executive has been superb. It's no wonder most of the large systems in our state use LanguageLine! "

    — Scott C. Suckow, MHA, FACHE, Director, Language Services, UC Health

    • Interpretation
      • Telephone & Video Remote Interpreting
        • Phone Interpreting
        • Video
        • EHR
        • SIP
        • Inbound
      • LanguageLine App
      • British Sign Language
      • Face-to-Face Interpreting
      • Telehealth Interpreting
      • Interpreting Languages
    • Translation
      • AI Translation
      • Document Translation
      • Localisation
      • Integrated Translation Tools
        • Connectors
      • Machine Translation
      • eLearning Services
      • Website Translation
      • Translation Languages
    • AI Solutions
      • Machine Translation
    • Other Language Services
      • Document Simplification
      • Audio Transcription & Recording
      • Alternative Format Transcription
    • Industries
      • Healthcare
      • Financial Services
      • Business
      • Education
      • Government
      • Legal
      • Police & Criminal Justice
      • Gaming
      • Insurance
      • Non-Profit
      • Contact Centres
      • Manufacturing
    • About Us
      • Who We Are
      • Certifications
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      • National Framework Contracts
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      • LanguageLine Gives Back
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      • eBill Signup
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      • MyLanguageLine
      • Public Sector Managed Services

    Contact Us

    Call us at 0800 169 2879

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