Introducing LanguageLine Automated Interpreter (LLAI)

How Does LanguageLine’s AI Interpreting Approach Help Extend Language Access Responsibly?

Uses AI to interpret high-volume, low-risk conversations
Supports seamless escalation to certified human interpreters
Balances speed and accuracy without compromising safety or quality
Scales language access across your organisation

LanguageLine’s approach to AI Interpreting combines the power of automation with the assurance of professional expertise. Our patented solution uses AI to efficiently handle high-volume, everyday interactions while providing built-in support to ensure sensitive or complex conversations are elevated to LanguageLine Certified Interpreters. This smart hybrid model helps you deliver faster, more scalable, and culturally accurate communication.

10+

AI languages and growing
25K+

Certified human interpreters available for escalations
0 sec

Wait time for LLAI

How it Works

Cloud-based and IVR-compatible for easy implementation
English-speaking user dials a free-phone number to access the system
A pre-call message in the target language helps set expectations and improve call flow
LLAI listens, detects the language being spoken, and delivers natural, back-and-forth consecutive interpretation

Human Escalation Options

Press “0” on your keypad to connect to a live interpreter at any time
Say a trigger phrase like “I need a live interpreter”)
Patented technology actively monitors and detects when a human interpreter may be needed, offering a seamless connection

Automated Interpreter Features

Call Quality Improvements

Hallucination suppression, background noise filtering, and latency reduction

Patented Technology

Seamless escalation to a LanguageLine Certified human interpreter

Multiple Languages Available

Over 10 languages supported by machine interpreting with 24/7/365 human interpreter backup for every call

Types of Interpretation with LLAI

Machine Only (AI)

What is it? LLAI listens, interprets, and speaks back—no human interpreter involved.

Scenario: Appropriate for short, low-risk calls such as appointment reminders.

Keep in mind that while this is the lowest cost interpreting option, AI may miss idioms, emotion, and cultural nuance.

Types of Interpretation with LLAI

Hybrid (Machine + Human)

What is it? English-speaking user starts the call with LLAI and joins a human interpreter if the call increases in complexity or risk.

Scenario: A receptionist using LLAI for a routine appointment-setting call encounters questions from the person with limited English proficiency regarding chest pain. The receptionist immediately escalates the call to a live interpreter.

Keep in mind a seamless hand-off to a LanguageLine Certified Interpreter supports quality and compliance, and mitigates risk.

Types of Interpretation with LLAI

Human Interpreter Only

What is it? A live LanguageLine Certified Interpreter manages the entire exchange, matching tone and culture from the first word.

Scenario: A mental health check in which misunderstandings cannot be tolerated due to the high-stakes nature of the interaction.

Keep in mind that human interpretation results in the highest accuracy, empathy, and compliance—which is essential whenever a misunderstanding could cause legal exposure, loss of trust, or patient harm.

FAQs

What is AI Interpreting, and how does LanguageLine’s LLAI work?

“AI interpreting” typically refers to the use of artificial intelligence to interpret spoken language in real time—converting speech into another language using automated technologies like speech recognition, machine translation, and text-to-speech.

At LanguageLine, we call this machine interpreting, and our solution is the LanguageLine Automated Interpreter (LLAI). It’s designed specifically for routine, low-risk conversations, such as appointment scheduling or basic service inquiries.

LLAI listens, detects the language being spoken, and delivers natural, back-and-forth consecutive interpretation.

What makes LLAI different is its built-in safety net: A seamless escalation to a live, LanguageLine Certified Interpreter can be initiated at any time—ensuring clarity, trust, and continuity when human expertise is needed most.

How does AI Interpreting benefit my organization?

LLAI helps organizations scale language access responsibly. Benefits include:

No wait times — calls are handled the moment they connect

Cost-effective coverage for high-volume, low-risk interactions

Simple IVR deployment — no special equipment or software installation required

Built-in escalation to live interpreters for complex or nuanced conversations

Safe, scalable access that preserves quality, clarity, and control

What makes LanguageLine’s machine interpreting approach different?

Unlike stand-alone AI interpreting tools, LLAI is built with human oversight, intelligent monitoring, and embedded safeguards. It features a patented escalation path, ensuring live interpreter support is always available when needed. LLAI is also backed by LanguageLine’s 40+ years of experience in professional interpretation, making it a trusted extension—not a replacement—of high-quality language access.

Is LanguageLine’s machine interpreting secure?

Yes. LLAI is built with security and compliance at its core. The system uses encryption, follows secure development practices, and is supported by our ISO 27001 certification and SOC 2 Type II attestation. We are also pursuing ISO 42001 certification to govern AI system governance and execution.

Which industries can benefit from AI Interpreting?

Machine interpreting can support a wide range of industries—including healthcare, government, customer service, education, utilities, and financial services—particularly where routine, low-risk conversations are common. When used strategically, LLAI can help these sectors expand access, reduce wait times, and improve efficiency while maintaining the option to escalate to a human interpreter when needed.

Will machine interpreting replace human interpreters?

No. LLAI is part of a blended model that combines machine efficiency with human expertise. It’s designed to extend—not replace—language access. Human interpreters remain essential for clinical, legal, nuanced, or emotionally sensitive conversations.

Is this service available now?

LLAI is currently available to select organizations through a limited pilot program. By joining our interest list, you can explore whether your organization is a good fit for participation. Note: completing the form does not guarantee enrolment in the pilot.