LanguageLine wants to ensure that every client gets the support they need to take full advantage of the language access solutions they have chosen. Our experienced professional Implementation Team works in collaboration with the Account Managers to implement and optimise new and existing accounts. We assist organisations to promote language services and train staff to easily access a language interpreter. Implementation optimises your on-demand interpreting solution to ensure accessibility, drive customer satisfaction and improve staff productivity.

Expert Guidance

Our dedicated Implementation Team can provide the following support at your location:

A walk-through and assessment to determine equipment and materials needs
An audit to determine legal and compliance requirements related to language access and the implementation process
Customised on-site or virtual training sessions to teach staff how to use the interpreter services and work with an interpreter
Support materials for staff, to promote awareness of your interpreter services program, and to assist with language identification

Assistance With Self-Implementation

To make sure your language services are accessible and promoted:

LanguageLine provides step-by-step guides to assist you in implementing and optimising your program at your own pace
Training presentations to teach your staff individually, in groups or on their own. Also ideal for retraining to refresh their skills
Reference materials to train the trainer
Video tutorial on how to use the services and support materials
Support materials for staff and to promote awareness and language identification

Customised Support Materials & Equipment

LanguageLine understands that your communities need to know you provide interpreter services and that each staff member needs to have quick access to an interpreter. To promote awareness that you offer interpreter services, and to help identify a language, we offer:

Language identification guides
Language identification posters
Step-by-step guide to using the telephone interpreting

Additionally, LanguageLine offers support equipment to boost the effectiveness of your language access programme with customers and employees.

Built for busy environments, the LanguageLine Rolling Cart and Tabletop Stand are designed to enhance on-demand interpreting sessions and increase staff efficiency. Both feature our TrueSound^SM audio-amplification enclosure, which enhances an iPad’s volume without wires, batteries, or charging. Equipment can be purchased individually or in bulk.

Get the Implementation Support You Need

Contact your Account Manager or Customer Service at 0800 169 2879 to schedule an implementation or for a copy of our Implementation Guide.

Implementation support

Ensuring Language Access at the Moment of Need

Expert Guidance

Assistance With Self-Implementation

Customised Support Materials & Equipment

Get the Implementation Support You Need