EHR Translation Integration | LanguageLine Solutions

Q: How quickly are translations returned in the Epic integration?

Eligible translations return to Epic on average within 15 minutes during service hours.

Care Continues after Patients Leave

Medication instructions, follow-up appointments and next steps matter long after a consultation or hospital discharge. Patients need that information in a language they understand so they can refer to it as they manage their care at home.

For healthcare teams, arranging translations separately can add manual steps and delay access to those instructions. TranslateExpress brings translation into the Epic workflow, helping teams provide timely, professionally reviewed information.

Bring translation into your Epic workflow to:

Give patients translated after-visit summaries and discharge instructions.
Reduce manual steps for care teams.
Receive translations reviewed by a professional linguist.
Keep translated instructions accessible in the patient’s EPR record.

From Epic to LanguageLine and back

1. Request in Epic

With one click, a care team member can send LanguageLine a translation request for an eligible after-visit summary or discharge instruction within an AVS, with no patient-identifiable information included in the request.

2. Translate and review

Machine translation creates an initial translation. A professional linguist then reviews and edits the content before delivery.

3. Receive in Epic

The completed translation returns to the patient’s record in Epic on average within 15-minutes for eligible requests during service hours.

Give Patients Care Instructions in Their Language

Translate eligible after-visit and discharge instructions from English into 66 languages. TranslateExpress combines machine translation with professional linguist review, with completed translations returned to Epic.

Download the overview for supported languages, dialect and variant details, and availability information.

Expanding Support for Patient Communication

Translation support for MyChart messages is in development to help patients better understand and manage their care. This capability is not yet available through the LanguageLine Toolbox app.

Download the TranslateExpress for Epic Overview→

Less manual work. Easier access to instructions.

Simplify translation requests

Initiate requests within the Epic workflow, reducing the need to move documents between separate systems.

Keep translated instructions within reach

Return completed translations to Epic so patients can access their instructions through the patient portal.

Support timely follow-up

Make translated next steps available quickly after a visit or discharge.

Combine speed with professional review

Use machine translation to accelerate the first pass, followed by professional human review before delivery.

Protect patient documents throughout the workflow

Patient documents need protection at every stage. The integration uses encryption in transit and at rest, secure system-to-system transfer, and controlled access as documents move between Epic and LanguageLine.

Save time and money with translated templates

Translate standard Epic templates in advance so approved content can be reused in future requests, reducing repeated translation work and helping control costs over time. Our team can discuss the workflow and security requirements with your clinical, IT, and security stakeholders.

Professional review for patient-facing content

TranslateExpress combines machine translation with professional human post-editing. The human review step provides oversight before translated instructions are returned for patient access.

Epic is a registered trademark of Epic Systems Corporation

Epic Translation Integration FAQs

How quickly are translations returned in the Epic integration?

Eligible translations return to Epic on average within 15-minutes during service hours.

Are translations in the Epic translation integration reviewed by a person?

Yes. Machine translation provides the initial translation, and a professional linguist reviews and edits it before delivery.

Which languages are supported in the Epic Translation Integration?

The workflow supports English-to-language translation in 66 languages. Download the overview for the full language list and dialect and variant details. Availability by language may vary.

Where does the completed translation go in Epic?

The translated document returns to the patient’s record in Epic and MyChart.

What Epic systems does TranslateExpress integrate with?

For TranslateExpress, we integrate with clients who already use Epic and have completed their May 2026 update.

Can MyChart messages be translated through this integration?

We’re working to bring translation support to MyChart messages. For the latest updates on availability and timing, please refer to Epic’s roadmap.

Bring Translated Care Instructions Into Your Epic Workflow

Talk with our team about translating after-visit summaries and discharge instructions through TranslateExpress for Epic, with professional linguist review and delivery back to Epic.

Discuss Your Epic Integration

LanguageLine's video remote interpretation strengthens the patient relationship with their care team and physicians. For elderly patients and those new to this country, video interpretation promotes greater understanding and lessens patient anxiety. "

— Maria Caudill, Disability Access Consultant, Office of the General Counsel, Sutter Health

The staff and providers love getting a certified interpreter within less than a minute for any language! I can't even imagine the number of medical errors we have avoided using this app. I recommend any hospital or healthcare facility to use LanguageLine! I couldn't trust any other company out there! "

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Our physicians and nurses simply rave about the service! In addition, service-after-the-sale from our account executive has been superb. It's no wonder most of the large systems in our state use LanguageLine! "

— Scott C. Suckow, MHA, FACHE, Director, Language Services, UC Health

Epic Translation Integration

Help Patients Understand What Comes Next