Connect With Customers in Their Preferred Languages
Despite the rise in online self-service, contact centres aren’t going away. In fact, the internet has only given people more ways to contact your organisation. If you’re running an omnichannel contact centre, enquiries can come in from anywhere in the world and in any language. Empower your representatives to provide outstanding service by partnering with our team of expert linguists 24/7.
We’re the leading On-Demand language services provider for contact centres worldwide—handling over 64 million interactions a year in over 240 languages. We can integrate language assistance across all your customer touchpoints to improve efficiency and enhance your overall customer experience.
35,000+Expert linguists available to help you
240+Languages available for audio interpreting
99.9%Platform availability commitment to our clients and uptime
TRANSLATION & LOCALISATION
Provide In-Language Service in Every Interaction and Channel
Strengthen language access across all your customer touchpoints and throughout your organisation. We can provide translation and localisation services in over 290 languages for:
- Real-time chats using machine translation
- Marketing materials
- Audio and video recordings, voiceovers, captions, and subtitles
- Training and eLearning programs
- Websites and mobile apps
- Help tickets
Boost Your Language Access ROI with Outstanding Support
We’ll help you maximise the value of your language access investment and manage usage with support to:
- Optimise new and existing accounts through live training and self-training resources
- Analyse usage metrics with dynamic reporting
- Provide customer-facing staff quick reference and language identification guides
LanguageLine is an invaluable service that we utilize to communicate promptly and efficiently with persons who have been a victim of a crime or need police assistance. A language barrier should never prevent anyone from getting the help or service they need. "
— Westchester County Department of Public Safety
We were with one of the larger VRI providers, but the long connect times [with prior provider] were becoming an issue for our staff. After trialing with LanguageLine, our ED staff refused to beta a third company because “it can’t get any better than this. "
— Barton Health
We found the LanguageLine VRI performance to be significantly and consistently better and response times quicker [than existing provider]. Their dedication to the project shined through, and I can’t praise them enough. "
— IT Project Manager, Centura Health