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    Contact Us

    Contact Centres

    Improve Your Omnichannel Contact Centre Communications

    Sales Enquiry

    Connect With Customers in Their Preferred Languages

    Despite the rise in online self-service, contact centres aren’t going away. In fact, the internet has only given people more ways to contact your organisation. If you’re running an omnichannel contact centre, enquiries can come in from anywhere in the world and in any language. Empower your representatives to provide outstanding service by partnering with our team of expert linguists 24/7.

    We’re the leading On-Demand language services provider for contact centres worldwide—handling over 64 million interactions a year in over 240 languages. We can integrate language assistance across all your customer touchpoints to improve efficiency and enhance your overall customer experience.

    • 35,000+
      Expert linguists available to help you
    • 240+
      Languages available for audio interpreting
    • 99.9%
      Platform availability commitment to our clients and uptime
    Customisation

    Phone Interpreting

    When language barriers lead to callers hanging up or not participating in your programmes, LanguageLine® DirectResponseSM can help. Callers enjoy a complete in-language experience by connecting to your agent with one of our professional interpreters on the line, ready to assist. It’s an ideal solution to ensure accessibility and improve outreach. Learn More
    Create workflow efficiencies and improve call handle times by streamlining connectivity to LanguageLine for your contact centre. Your agents can easily access interpreters with custom menus prioritizing the languages they most commonly encounter. Plus, we can support SIP connectivity so agents simply, “click to connect” to communicate in the language they need.
    It’s not unusual for a contact centre to experience more inbound traffic than in-house bilingual agents can handle. With our overflow solution, people seeking language assistance can be routed automatically to one of our LanguageLine® CertifiedSM interpreters.
    TRANSLATION & LOCALISATION

    Provide In-Language Service in Every Interaction and Channel

    Strengthen language access across all your customer touchpoints and throughout your organisation. We can provide translation and localisation services in over 290 languages for:

    • Real-time chats using machine translation
    • Marketing materials
    • Audio and video recordings, voiceovers, captions, and subtitles
    • Training and eLearning programs
    • Websites and mobile apps
    • Help tickets

    Learn More

    IMPLEMENTATION

    Boost Your Language Access ROI with Outstanding Support

    We’ll help you maximise the value of your language access investment and manage usage with support to:

    • Optimise new and existing accounts through live training and self-training resources
    • Analyse usage metrics with dynamic reporting
    • Provide customer-facing staff quick reference and language identification guides
    uk-on-demand-audio

    Let’s Talk Solutions

    Find out more about how to empower your contact centre staff and deliver the highest levels of support. You can read our On-Demand phone interpreting brochure or choose a time to speak with our experts about how to solve your language access challenges.
    Download Now Sales Enquiry
    Westchester County Police logo

    LanguageLine is an invaluable service that we utilize to communicate promptly and efficiently with persons who have been a victim of a crime or need police assistance. A language barrier should never prevent anyone from getting the help or service they need. "

    — Westchester County Department of Public Safety

    Barton Health Logo

    We were with one of the larger VRI providers, but the long connect times [with prior provider] were becoming an issue for our staff. After trialing with LanguageLine, our ED staff refused to beta a third company because “it can’t get any better than this. "

    — Barton Health

    Centura Logo

    We found the LanguageLine VRI performance to be significantly and consistently better and response times quicker [than existing provider]. Their dedication to the project shined through, and I can’t praise them enough. "

    — IT Project Manager, Centura Health

    • Interpretation
      • Telephone & Video Remote Interpreting
        • Phone Interpreting
        • Video
        • EHR
        • SIP
        • Inbound
      • LanguageLine App
      • British Sign Language
      • Face-to-Face Interpreting
      • Telehealth Interpreting
      • Conference Interpreting
      • Interpreting Languages
    • Translation
      • Document Translation
      • Localisation
      • Integrated Translation Tools
        • Connectors
      • Machine Translation
      • eLearning Services
      • Website Translation
      • Translation Languages
      • Request a Translation Quote
        • Request a Commercial Quote
        • Request a Private Quote
    • Other Language Services
      • Document Simplification
      • Audio Transcription & Recording
      • Alternative Format Transcription
    • Industries
      • Healthcare
      • Financial Services
      • Business
      • Education
      • Government
      • Legal
      • Police & Criminal Justice
      • Gaming
      • Insurance
      • Non-Profit
      • Contact Centres
    • About Us
      • Who We Are
      • Certifications
      • Executive Team
      • Our Customers
      • National Framework Contracts
      • Corporate Responsibility
      • LanguageLine Gives Back
    • Careers
      • Interpreter Careers
      • Corporate Careers
    • Resources
      • Blog
      • Case Studies
      • Brochures
    • Customer Service
      • Voice of the Customer
      • Billing Enquiry
      • eBill Signup
      • Equipment & Materials
      • Implementation Support
    • Client Portal
      • Face-to-Face Booking
      • Translation Portal
      • MyLanguageLine

    Contact Us

    Call us at 0800 169 2879

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