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    Contact Us

    Telephone Interpreting

    Overcome Language Barriers in Seconds, 24/7

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    Provide Better Service in More Than 240 Languages

    Language challenges can arise when your staff need to explain payment options, provide medical care, enroll a student in classes, or  support legal or government services.

    LanguageLine founded the over-the-phone interpreting (OPI) industry in 1982. Today, we’re the global leader in phone interpreting services, handling more than two interactions per second.

    Our On-Demand phone interpreting services offer:

    • Lightning-fast access to over 20,000 professional interpreters
    • 24/7 support to ensure successful implementation and rollout
    • Equipment and support materials to increase productivity
    • Detailed reporting to help optimise your language access programme

    Why the World’s Top Companies Choose LanguageLine

    Industry-Leading Scalability
    The need for language access is unpredictable. Our solutions meet your demands without fail, no matter how large or unexpected they may be.
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    Rigorous Security
    Safeguarding your organisation’s private information and supporting regulatory compliance are top priorities and a subject we treat with the gravity it deserves.
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    Pioneering Technology
    Our services are transformational. We have a long history of innovating industry-leading technology and new language access pathways.
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    Customisation

    Phone Interpreting

    When language barriers lead to callers hanging up or not participating in your programs, LanguageLine® DirectResponseSM can help. Callers enjoy a complete in-language experience by connecting to your agent with one of our professional interpreters on the line, ready to assist. It’s an ideal solution to ensure accessibility and improve outreach. Learn More
    Create workflow efficiencies and improve call handle times by streamlining connectivity to LanguageLine for your contact center. Your agents can easily access interpreters with custom menus prioritizing the languages they most commonly encounter. Plus, we can support SIP connectivity so agents simply, “click to connect” to communicate in the language they need.
    It’s not unusual for a contact center to experience more inbound traffic than in-house bilingual agents can handle. With our overflow solution, people seeking language assistance can be routed automatically to one of our LanguageLine® CertifiedSM interpreters. 
    LANGUAGELINE® APP

    Connect to Audio Interpreters Quickly

    Empower your frontline staff with easy access to LanguageLine® CertifiedSM Interpreters from most digital devices. The LanguageLine App not only increases productivity and saves team members time, it helps improve your customer or patient experience.

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    Let’s Talk Solutions

    Learn how our expert audio interpreting services can help you enable total understanding with the people you serve. Read our Checklist for Choosing a Language Services Provider eBook or choose a time to speak with our experts about solving your language access challenges.
    Download Now Sales Enquiry
    RBC logo

    The ability to seamlessly enable live, real-time interpretation services is a differentiator and incredible client experience. "

    — Royal Bank of Canada

    Police Department Logo

    We’re interacting with the public over a million times a year. You can imagine the frustration level of the police officer and (members of the public) when they can’t communicate. This puts them at a comfort level. "

    — Spokesperson for Nassau County Police

    My Arabic Interpreter did a great job assisting me. We were doing a medical history with a non-English-speaking member. The call was long and time-consuming. The interpreter was very patient. It surprised me that I didn’t have to repeat the medical questions to her that I was asking the client. "

    — Nurse at a major health insurance company

    • Interpretation
      • Telephone & Video Remote Interpreting
        • Phone Interpreting
        • Video
        • EHR
        • SIP
        • Inbound
      • LanguageLine App
      • British Sign Language
      • Face-to-Face Interpreting
      • Telehealth Interpreting
      • Conference Interpreting
      • Interpreting Languages
    • Translation
      • Document Translation
      • Localisation
      • Integrated Translation Tools
        • Connectors
      • Machine Translation
      • eLearning Services
      • Website Translation
      • Translation Languages
      • Request a Translation Quote
        • Request a Commercial Quote
        • Request a Private Quote
    • Other Language Services
      • Document Simplification
      • Audio Transcription & Recording
      • Alternative Format Transcription
    • Industries
      • Healthcare
      • Financial Services
      • Business
      • Education
      • Government
      • Legal
      • Police & Criminal Justice
      • Gaming
      • Insurance
      • Non-Profit
      • Contact Centres
    • About Us
      • Who We Are
      • Certifications
      • Executive Team
      • Our Customers
      • National Framework Contracts
      • Corporate Responsibility
      • LanguageLine Gives Back
    • Careers
      • Interpreter Careers
      • Corporate Careers
    • Resources
      • Blog
      • Case Studies
      • Brochures
    • Customer Service
      • Voice of the Customer
      • Billing Enquiry
      • eBill Signup
      • Equipment & Materials
      • Implementation Support
    • Client Portal
      • Face-to-Face Booking
      • Translation Portal
      • MyLanguageLine

    Contact Us

    Call us at 0800 169 2879

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