Telephone Interpreting

When language barriers lead to callers hanging up or not participating in your programs, LanguageLine^® DirectResponse^SM can help. Callers enjoy a complete in-language experience by connecting to your agent with one of our professional interpreters on the line, ready to assist. It’s an ideal solution to ensure accessibility and improve outreach. Learn More

Create workflow efficiencies and improve call handle times by streamlining connectivity to LanguageLine for your contact center. Your agents can easily access interpreters with custom menus prioritizing the languages they most commonly encounter. Plus, we can support SIP connectivity so agents simply, “click to connect” to communicate in the language they need.

It’s not unusual for a contact center to experience more inbound traffic than in-house bilingual agents can handle. With our overflow solution, people seeking language assistance can be routed automatically to one of our LanguageLine^® Certified^SM interpreters. 

Telephone interpreting services allow organisations and individuals to access real-time language interpretation over the phone – on-demand, even when all parties are in different locations. The interpreter is connected l into conversations to provide real-time interpretation without being physically present.

Language challenges can crop up unpredictably, from urgent medical phone calls to legal meetings. With our telephone interpreting services, you can connect with our professional interpreters 24/7 to overcome language issues in a fast and efficient way – even for unplanned events.

To access our telephone interpreting services, organisations and individuals partnering with us have a designated access phone number and code to connect to an interpreter.

User simply call LanguageLine, give their secure access code, and request the language required.  Firstly, you will need to ring the designated phone number and let the operator know your access code and the required language before you can be connected. One of our professional interpreters fluent in the required language will join  the call in seconds, so that you can communicate with the limited English speaker.  

With fast, convenient and flexible access to our highly skilled network of LanuageLine  Interpreters, our telephone interpreting services offer several benefits that have been essential for many organisations and individuals worldwide since we founded the over-the-phone interpreting industry in 1982.

Telephone interpreting services are a highly cost-effective solution as they eliminate the need for an interpreter to travel to an on-site location.

You can connect to our extensive network of on-demand telephone interpreters whenever you need them, providing instant language support services in over 240 languages. This means that if a language challenge arises unexpectedly or urgently, you can access our services in seconds to facilitate communication and understanding.

Our professional telephone interpreters operate under codes of conduct and confidentiality, and our services are GDPR compliant. With fast access to over 20,000 professional interpreters, you can rest assured that we have all your on-demand telephone interpreting  needs covered.

Telephone interpreting operates as a pay-as-you-use service, typically charged at a per-minute rate.  With this, it offers outstanding efficiency and value for money – especially when compared to on-site services.  

Get in touch with our expert team to discuss how we can tailor our services to meet your specific requirements.