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    • Interpretation
      • Telephone & Video Remote Interpreting
        • Phone Interpreting
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    Sales Enquiry

    Telephone & Video Remote Interpreting

    Tell Your Customers, “240+ Languages Spoken Here”

    Sales Enquiry

    on-demand

    Provide Better Service with 25,000+ Interpreters 

    The percentage of limited English proficient (LEP) speakers walking through your doors continues to increase, but preparing your staff for the dozens of languages they could hear on any given day is impossible. Each encounter presents you with an opportunity to provide outstanding service to patients or win loyalty from customers.

    There's an innovative, cost effective way to prepare and differentiate your organisation; partner with LanguageLine. Our certified interpreters can help your employees overcome language access challenges in seconds, 24/7/365. Plus, you can trust us to design a phone interpreting or video remote interpreting solution that fits your organisation’s needs, goals, and compliance requirements.

    • 25,000+
      LanguageLine® CertifiedSM Interpreters ready to help in audio and video
    • 240+
      Languages in which our interpreters are fluent and culturally proficient
    • 24/7
      Availability of our on-demand interpretation services

    Why the World’s Top Companies Choose LanguageLine

    World-Class Interpreters
    Our 25,000+ expert interpreters are vetted, trained, and monitored to ensure linguistic quality and excellence.
    Service Excellence
    We offer the industry’s fastest, most-reliable connections across the highest call volumes, exceptional SLA performance, and 99.98% platform uptime.
    Committed Partner
    Count on a dedicated account manager, 24/7 technical support, and complimentary onsite training to optimise your program implementation and rollout.
    Phone Interpreting

    Ensure Total Understanding for Every Customer Call

    LanguageLine® Phone InterpretingSM ensures your staff and your clients, patients or constituents understand each other by providing inbound and outbound phone interpreting designed to fit your needs. All calls are confidential, secure, and GDPR-compliant.

    Learn More

    Video Remote Interpreting

    Build Trust Immediately with Video Remote Interpreting

    With LanguageLine® Video InterpretingSM get the benefit of visual cues and facial expressions to build trust, reduce misunderstandings, and improve customer or patient experience in the moment of need. In seconds, connect your team to our professionals to ensure accurate, meaning-for-meaning interpreting in 40+ top languages, including British Sign Language (BSL).

    Learn More

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    LanguageLine® App

    Overcome Language Access Barriers in Seconds, 24/7

    The LanguageLine App provides easy digital access for your frontline staff to bridge language barriers wherever and whenever they arise. Your employees can connect to our team of 25,000+ professionally trained audio and video interpreters from most popular devices.

    Learn More

    TELEHEALTH & VIRTUAL MEETINGS

    Improve Communication During Remote Conversations

    Securely add LanguageLine Certified Interpreters at any point during a telehealth or virtual meeting. Ensure mutual understanding when communicating remotely with LEP and D/deaf or Hard of Hearing individuals on popular platforms. 

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    Learn More

    ADVANCED CONNECTIVITY & Data Collection

    Connect with the Platforms You Use Every Day

    Streamline connectivity and automatically collect data for better program management, billing records, and compliance reporting.

    • Integrate with electronic health record (EHR) platforms to improve clinician productivity and automate workflows
    • Connect via session initiation protocol (SIP) and add click-to-connect access to LanguageLine to your address book or CRM user interface

    EHR Platforms SIP Connectivity

    Implementation Support

    Comprehensive Implementation and Rollout Support

    Maximize your investment in language access with complimentary support. Our implementation team and account executives will help you activate and optimise your programme.

    Learn More

    Telephone & Video Remote Interpreting FAQs

    Remote interpreting involves real-time interpretation via remote methods such as over the phone or video, rather than the interpreter being physically present.

    Our easy-access remote interpreting services enable organisations and individuals to quickly overcome language barriers and achieve total understanding without requiring an in-person interpreter – even for unplanned events.

    Remote interpreting services are convenient, flexible, and efficient, eliminating the need for the scheduling or travel of an on-site, face-to-face interpreter. This is particularly useful for emergency real-time situations where immediate access to a professional interpreter is required.

    Video interpreting also enables the identification of non-verbal cues like facial expressions, gestures, and body language, which are essential for conveying subtleties and emotional undertones.

    The greener alternative: Remote interpreting services, when used as an alternative to face-to-face interpreting, also helps organisations to reduce their carbon emissions in the fight against climate change.

    You can count on our expert interpreters whenever you need them. The LanguageLine App provides:

    • 24/7 access and instant connections
    • Audio interpreting in 240+ languages
    • Video interpreting in 40+ top languages including British Sign Language (BSL)
    • Efficient, per-minute charging models

    Remote interpreting involves connecting parties with a certified interpreter through video or phone or via the LanguageLine App. Our certified team of interpreters can be connected to your call, providing real-time interpreting in seconds, without needing to be physically present.

    Access can be achieved through landline, mobile, tablet, desktop or other call-centre applications. LanguageLine also supports organisations with customised supporting equipment.

    Remote services ensure a fast and efficient interpretation, which is particularly useful for urgent situations including legal, medical, and business appointments, where immediate language support is required.

    With tailored solutions designed to fit your specific requirements, the cost of LanguageLine’s remote interpreting services can vary depending on various aspects. For example, our on-demand voice and video interpreting service via the LangaugeLine App utilises an efficient per-minute charging model, offering outstanding financial value.

    Get in touch with us to discuss how we can design a remote interpreting solution to meet your specific needs.
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    Find Out More About On-Demand Interpretation

    Learn how to ensure total understanding for your customers and clients. Read our Complete Guide to Selecting an Language Service Provider or choose a time to speak with our experts about solving your language access challenges.
    Download Now Sales Enquiry

    Interpretation services are now readily available at the bedside at our fingertips. We can even grab-and-go with a tablet, if necessary. We’re putting responsibility into the hands of caregivers and empowering them. "

    — Patient Experience Manager, New York-based ambulatory surgery center

    Office of Motor Vehicles logo

    LanguageLine is a vital service that empowers our guests and allows our agency to continue providing the highest level of customer service in an innovative fashion. This new, exciting service is fast, reliable, and secure. "

    — Commissioner, Louisiana Office of Motor Vehicles

    Health Advocate logo

    We implemented LanguageLine in late February and have already seen significant numbers in patient utilization. People are now experiencing shorter wait times to connect to an interpreter and a Personal Health Advocate, and they are immediately speaking with someone in their native language, which is more supportive. "

    — President and CEO, Health Advocate

    Resource Center

    Overcome Language Barriers

    Tap into a wide range of free resources to help your organization construct and launch a comprehensive language access solution for your constituents and clients. These eBooks, guides, webinars, and videos will provide the insights and information you need to learn more and get started.
    Helpful Resources
    • Interpretation
      • Telephone & Video Remote Interpreting
        • Phone Interpreting
        • Video
        • EHR
        • SIP
        • Inbound
      • LanguageLine App
      • British Sign Language
      • Face-to-Face Interpreting
      • Telehealth Interpreting
      • Interpreting Languages
    • Translation
      • AI Translation
      • Document Translation
      • Localisation
      • Integrated Translation Tools
        • Connectors
      • Machine Translation
      • eLearning Services
      • Website Translation
      • Translation Languages
    • AI Solutions
      • Machine Translation
    • Other Language Services
      • Document Simplification
      • Audio Transcription & Recording
      • Alternative Format Transcription
    • Industries
      • Healthcare
      • Financial Services
      • Business
      • Education
      • Government
      • Legal
      • Police & Criminal Justice
      • Gaming
      • Insurance
      • Non-Profit
      • Contact Centres
      • Manufacturing
    • About Us
      • Who We Are
      • Certifications
      • Executive Team
      • Our Customers
      • National Framework Contracts
      • Corporate Responsibility
      • LanguageLine Gives Back
    • Careers
      • Interpreter Careers
      • Corporate Careers
    • Resources
      • Blog
      • Case Studies
      • Brochures
    • Customer Service
      • Voice of the Customer
      • Billing Enquiry
      • eBill Signup
      • Equipment & Materials
      • Implementation Support
    • Client Portal
      • Face-to-Face Booking
      • Translation Portal
      • MyLanguageLine
      • Public Sector Managed Services

    Contact Us

    Call us at 0800 169 2879

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