Build Trust Immediately with Video Interpreting
Imagine waking up in a hospital where you don’t speak the same language as your caregivers. You’re sick, you’re scared, and you’re alone. Then someone brings in a tablet or smartphone, presses a button, and up comes someone who looks you in the eye and speaks your language. Through this interpreter, your doctors and nurses are suddenly able to understand not just what you say, but what you mean.
With LanguageLine® Video InterpretingSM get the benefit of visual cues and facial expressions to build trust, reduce misunderstandings, and improve customer or patient experience in the moment of need. In seconds, connect your team to our professionals to ensure accurate, meaning-for-meaning interpreting in 40+ top languages, including British Sign Language (BSL).
40+Languages available for video interpreting
97%Video requests fulfilled in video
EMPOWER FRONTLINE STAFF
Reliably Fast, Professional Service
Individuals and organisations around the world use LanguageLine Video Interpreting to build trusting long-lasting relationships with the limited English proficient (LEP) and Deaf or Hard of Hearing (DHH) communities they serve, including:
- Medical settings
- Council engagement points
- Walk-in locations
- Housing Associations
- Advice centres
- Retail outlets
- Teams that are in the field, including first responders, service workers, and delivery people
The LanguageLine Solutions Difference
LanguageLine Video Interpreting Service
We search the globe for the finest interpreters, then provide continuous training and education. Our expert video interpreters are vetted, trained, and monitored to ensure linguistic quality and excellence.
They meet the industry’s highest standards, earning the privilege to interpret for our clients and the communities they serve.
We provide assistance with the installation and optimisation of your language-access programme including video interpreting across all modalities, from the LanguageLine App to telehealth, virtual meetings, EHR integrations and more.
Our dedicated implementation team promotes language services and trains your staff to easily access a video interpreter.
LanguageLine removes barriers to communication, and helps protect your organization by making it easier for you to adhere to laws and regulations.
LanguageLine Video Interpreting can be accessed through the LanguageLine App via WiFi or cellular networks on many popular digital devices including iOS, Android, and PCs.
Empower your frontline staff with easy access to LanguageLine® CertifiedSM Interpreters from most digital devices. The LanguageLine App not only increases productivity and saves team members time, it helps improve your customer or patient experience.
Integrate LanguageLine Video Interpreting into many leading business platforms:
- Using Session Initiated Protocol (SIP) connectivity, integrate the app within a wide range of equipment such as airport kiosks and hospital bedside devices
- Our secure electronic health record (EHR) system integrations allow healthcare providers to harmonize data collection with interpreting sessions providing workflow efficiencies for clinicians and administrators
Why the World’s Top Companies Choose LanguageLine
Need help selecting the right language services company?
Download our Checklist for Choosing a Language Services Provider to help with your selection!
Complete the form below to download.
Video interpreting has provided the Trust with a solution for when we have not been advised an interpreter is needed. This means we are able to meet a family’s language needs in a very responsive way without having to reschedule an appointment. It also means we can deliver care to families who arrive at the hospital as an emergency, when the care is unplanned. "
— Head of Quality – Corporate Services, Alder Hey Children’s Hospital
One of our little guys has been with us most of his life. He’s deaf. Prior to video interpreting, he was very closed off. Once we got (LanguageLine Video), we were going up and down the hallways with him. It made him open up a lot more. There is a different connection you get when a patient can look an interpreter in the eye. We’ve been pleasantly surprised at the extent to which video interpreters share the same compassion for our patients that we do. "
— Children’s Specialized Hospital
Communication is key. Trusting in your healthcare team is critical, and we consider (LanguageLine Video) to be part of that team. "
— Alex Gonzales, Salinas Valley Memorial Healthcare System