Connect With Customers in Their Preferred Languages
Despite the rise in online self-service, contact centers aren’t going away. In fact, the internet has only given people more ways to contact your organization. If you’re running an omnichannel contact center, inquiries can come in from anywhere in the world and in any language. Empower your representatives to provide outstanding service by partnering with our team of expert linguists 24/7.
We’re the leading On-Demand language services provider for contact centers worldwide—handling 75+ million interactions a year in 240+ languages. We can integrate language assistance across all your customer touchpoints to improve efficiency and enhance your overall customer experience.
35,000+Expert linguists available to help you
240+Languages available for audio interpreting
99.9%Platform availability commitment to our clients and uptime
TRANSLATION & LOCALIZATION
Provide In-Language Service in Every Interaction and Channel
Strengthen language access across all your customer touchpoints and throughout your organization. We can provide translation and localization services in 290+ languages for:
- Real-time chats using machine translation
- Marketing materials
- Audio and video recordings, voiceovers, captions, and subtitles
- Training and eLearning programs
- Websites and mobile apps
- Help tickets
TESTING & TRAINING
Ensure Your Bilingual Staff and Interpreters Are Prepared
Verify your team has the language skills they need to assist the public and support compliance. Our language proficiency test provides a consistent measure of fluency across languages. Plus, our training enables career development for your staff interpreters in 50+ languages.
Boost Your Language Access ROI with Outstanding Support
We’ll help you maximize the value of your language access investment and manage usage with support to:
- Optimize new and existing accounts through live training and self-training resources
- Analyze usage metrics with real-time dynamic reporting
- Provide customer-facing staff quick reference and language identification guides
LanguageLine is an invaluable service that we utilize to communicate promptly and efficiently with persons who have been a victim of a crime or need police assistance. A language barrier should never prevent anyone from getting the help or service they need. "
— Westchester County Department of Public Safety
We were with one of the larger VRI providers, but the long connect times [with prior provider] were becoming an issue for our staff. After trialing with LanguageLine, our ED staff refused to beta a third company because “it can’t get any better than this. "
— Tracy Young, MA, BSN, RN, Spanish Medical Interpreter, Barton Health
We found the LanguageLine VRI performance to be significantly and consistently better and response times quicker [than existing provider]. Their dedication to the project shined through, and I can’t praise them enough. "
— Lisa Witter, IT Project Manager, Centura Health
From Our Blog
Does Your Call Center Need a Language Services Provider?
Considering that one in five Americans speaks a language other than English at home, it’s inevitable that your call center will have customers who would like to converse in their preferred language. Working with a language services provider gives you an easy-to-implement opportunity to expand an addressable market.
Contact Center Customizations that Delight Customers and Reduce Costs
Say goodbye to legacy call-center configurations. Four new capabilities can increase satisfaction for limited-English proficient customers and reduce costs. Over-the-phone interpreting has evolved to where there are now affordable, easy-to-implement customizations that streamline the availability of language access, which delights your multilingual customers, saves time, and reduces costs.
Bilingual Call Centers Handle Overflows for Multicultural Consumers
For years, organizations tracked sales based on where the prospect was in the “funnel,” which focused on generating traffic, then converting and closing leads. The problem? Funnels produced customers, but they didn’t consider how those customers could help an organization grow. Enter the flywheel, which puts the customer at the center.