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      Contact Us

      CONTACT CENTERS

      Improve Your Omnichannel Contact Center Communications

      Download Brochure

      A contact center agent speaks to a customer with the help of a phone interpreter.

      Contact Center Language Services: Interpreting, Translation, and Bilingual Support

      • Deliver customer support in 240+ spoken languages through on-demand phone interpreting.
      • Empower agents with instant click-to-connect interpreters for live language assistance.
      • Provide translation and localization for websites, apps, training, and eLearning.
      • Ensure 24/7 overflow coverage with certified interpreters when call volume peaks.
      • Test and train bilingual staff to guarantee consistent, professional service.

      Even with the growth of self-service tools, contact centers remain essential—and today’s customers expect support in their preferred language. Omnichannel inquiries can arrive from anywhere in the world, in any language, making language access critical to delivering seamless service.

      As the global leader in on-demand interpreting and translation, LanguageLine supports 87+ million interactions annually in 240+ languages. Our expert linguists integrate directly into your contact center operations to increase efficiency, ensure compliance, and enhance the overall customer experience.

      • 35,000+
        Expert linguists available to help you
      • 240+
        Languages available for audio interpreting
      • 99.9%
        Platform availability commitment to our clients and uptime
      Customization

      Phone Interpreting

      When language barriers lead to callers hanging up or not participating in your programs, LanguageLine® DirectResponseSM can help. Callers enjoy a complete in-language experience by connecting to your agent with one of our professional interpreters on the line, ready to assist. It’s an ideal solution to ensure accessibility and improve outreach. Learn More
      Quick access to live professional interpreters improves agent productivity and saves your contact center money. Your agents can easily access interpreters with custom menus prioritizing the languages they most commonly encounter. Enable click-to-connect language support in your agent user interface so your agents can focus on what they do best: providing great customer experiences, no matter what languages your callers speak.
      It’s not unusual for a contact center to experience more inbound traffic than in-house bilingual agents can handle. With our overflow solution, people seeking language assistance can be routed automatically to one of our LanguageLine® CertifiedSM interpreters. 
      Two women look through translated documents together.
      TRANSLATION & LOCALIZATION

      Provide In-Language Service in Every Interaction and Channel

      Strengthen language access across all your customer touchpoints and throughout your organization. We can provide translation and localization services in 580+ language combinations for:

      • Real-time chats using machine translation
      • Marketing materials
      • Audio and video recordings, voiceovers, captions, and subtitles
      • Training and eLearning programs
      • Websites and mobile apps
      • Help tickets

      Learn More

      TESTING & TRAINING

      Ensure Your Bilingual Staff and Interpreters Are Prepared

      Verify your team has the language skills they need to assist the public and support compliance. Our language proficiency test provides a consistent measure of fluency across languages. Plus, our training enables career development for your staff interpreters in 50+ languages.

      A bilingual staff member drinks coffee while doing online interpreter training.
      An agent connects to a phone interpreter as she works with a customer who needs language support.
      IMPLEMENTATION

      Boost Your Language Access ROI with Outstanding Support

      We’ll help you maximize the value of your language access investment and manage usage with support to:

      • Optimize new and existing accounts through live training and self-training resources
      • Analyze usage metrics with real-time dynamic reporting
      • Provide customer-facing staff quick reference and language identification guides

      FAQs

      More than 240 spoken languages are available for phone interpreting. 
      Yes, click-to-connect interpreters integrate into agent user interfaces. 

      Yes, in over 580 language combinations for marketing, web, and training content.

      Yes, when internal bilingual staff are overloaded interpreters take calls.

      Yes, training and testing are available in more than 50 languages. 
      The platform maintains high availability; uptime commitment is 99.9%. 
      Cover of the brochure

      Let’s Talk Solutions

      Find out more about how to empower your contact center staff and deliver the highest levels of support. You can read our On-Demand phone interpreting brochure or choose a time to speak with our experts about how to solve your language access challenges.
      Download Now Contact Us
      Westchester County Police logo

      LanguageLine is an invaluable service that we utilize to communicate promptly and efficiently with persons who have been a victim of a crime or need police assistance. A language barrier should never prevent anyone from getting the help or service they need. "

      — Westchester County Department of Public Safety

      Barton Health Logo

      We were with one of the larger VRI providers, but the long connect times [with prior provider] were becoming an issue for our staff. After trialing with LanguageLine, our ED staff refused to beta a third company because “it can’t get any better than this. "

      — Tracy Young, MA, BSN, RN, Spanish Medical Interpreter, Barton Health

      Centura Logo

      We found the LanguageLine VRI performance to be significantly and consistently better and response times quicker [than existing provider]. Their dedication to the project shined through, and I can’t praise them enough. "

      — Lisa Witter, IT Project Manager, Centura Health

      From Our Blog

      Does Your Call Center Need a Language Services Provider?

      Considering that one in five Americans speaks a language other than English at home, it’s inevitable that your call center will have customers who would like to converse in their preferred language. Working with a language services provider gives you an easy-to-implement opportunity to expand an addressable market.

      Learn More

      Contact Center Customizations that Delight Customers and Reduce Costs

      Say goodbye to legacy call-center configurations. Four new capabilities can increase satisfaction for limited-English proficient customers and reduce costs. Over-the-phone interpreting has evolved to where there are now affordable, easy-to-implement customizations that streamline the availability of language access, which delights your multilingual customers, saves time, and reduces costs.

      Learn More

      Bilingual Call Centers Handle Overflows for Multicultural Consumers

      For years, organizations tracked sales based on where the prospect was in the “funnel,” which focused on generating traffic, then converting and closing leads. The problem? Funnels produced customers, but they didn’t consider how those customers could help an organization grow. Enter the flywheel, which puts the customer at the center.

      Learn More
      • Interpretation
        • On-Demand Services
          • Phone Interpreting
          • Video Remote Interpreting Services
          • Electronic Health Record
          • SIP Connectivity
          • Direct Response
          • Interpreter Quality
          • Implementation Support
        • AI Interpreting
        • LanguageLine® App
        • Sign Language Services
        • OnSite Services
        • Telehealth Interpreting
        • Interpretation Language List
        • Self-Service
      • Translation & Localization
        • Document Translation
        • Localization Services
          • Software & Apps
          • Website Translation
          • eLearning
          • Multimedia
          • Marketing & SEO
        • Language Quality Assurance
        • Content Optimization
          • Document Clarification
          • Document Simplification
        • AI Translation Services
          • Multilingual AI
          • Machine Translation
        • Technology
          • AI Translation App
          • Integrations & Connectors
          • Translation Portal
          • Security
      • AI Solutions
        • AI Interpreting
          • Automated Interpreter Pilot
        • AI Translation
          • AI Translation App
        • Machine Translation
        • Omnichannel Translation
        • Audio Transcription
        • Alternative Format Transcription
      • Testing & Training
        • Fundamentals of Interpreting
        • Language Proficiency
        • Interpreter Readiness
        • Medical Terminology Wordbook
        • Medical Certification
        • Advanced Medical Interpretation
        • Register for Training
        • Testing & Training Bill Pay
      • Industries
        • Healthcare
        • Business
        • Government
        • Insurance
        • Contact Centers
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        • Financial Services
        • Public Safety
        • Legal
        • Manufacturing
        • Non-Profit
        • Gaming
      • Phone Interpreting
      • Video Remote Interpreting
      • Electronic Health Record
      • SIP Connectivity
      • Direct Response
      • Interpreter Quality
      • Implementation Support
      • About Us
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        • eBooks & Guides
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        • Pay My Bill
        • Billing Questions
        • Voice of the Customer
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      • Client Portal
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        • Translation Portal
        • Pacific Interpreters
        • Personal Interpreter

      Contact Us

      Call us at (800) 752-6096

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