Telephone & Video Remote Interpreting

Provide Better Service with 20,000+ Interpreters

The percentage of limited English proficient (LEP) speakers walking through your doors continues to increase, but preparing your staff for the dozens of languages they could hear on any given day is impossible. Each encounter presents you with an opportunity to provide outstanding service to patients or win loyalty from customers.

There's an innovative, cost effective way to prepare and differentiate your organisation; partner with LanguageLine. Our certified interpreters can help your employees overcome language access challenges in seconds, 24/7/365. Plus, you can trust us to design a phone interpreting or video remote interpreting solution that fits your organisation’s needs, goals, and compliance requirements.

20,000+

LanguageLine^® Certified^SM Interpreters ready to help in audio and video
240+

Languages in which our interpreters are fluent and culturally proficient
24/7

Availability of our on-demand interpretation services

Why the World’s Top Companies Choose LanguageLine

World-Class Interpreters

Our 20,000+ expert interpreters are vetted, trained, and monitored to ensure linguistic quality and excellence.

Service Excellence

We offer the industry’s fastest, most-reliable connections across the highest call volumes, exceptional SLA performance, and 99.9% platform uptime.

Committed Partner

Count on a dedicated account manager, 24/7 technical support, and complimentary onsite training to optimise your program implementation and rollout.

Phone Interpreting

Ensure Total Understanding for Every Customer Call

LanguageLine^® Phone Interpreting^SM ensures your staff and your clients, patients or constituents understand each other by providing inbound and outbound phone interpreting designed to fit your needs. All calls are confidential, secure, and GDPR-compliant.

Video Remote Interpreting

Build Trust Immediately with Video Remote Interpreting

With LanguageLine^® Video Interpreting^SM get the benefit of visual cues and facial expressions to build trust, reduce misunderstandings, and improve customer or patient experience in the moment of need. In seconds, connect your team to our professionals to ensure accurate, meaning-for-meaning interpreting in 40+ top languages, including British Sign Language (BSL).

LanguageLine^® App

Overcome Language Access Barriers in Seconds, 24/7

The LanguageLine App provides easy digital access for your frontline staff to bridge language barriers wherever and whenever they arise. Your employees can connect to our team of 20,000+ professionally trained audio and video interpreters from most popular devices.

TELEHEALTH & VIRTUAL MEETINGS

Improve Communication During Remote Conversations

Securely add LanguageLine Certified Interpreters at any point during a telehealth or virtual meeting. Ensure mutual understanding when communicating remotely with LEP and D/deaf or Hard of Hearing individuals on popular platforms.

ADVANCED CONNECTIVITY & Data Collection

Connect with the Platforms You Use Every Day

Streamline connectivity and automatically collect data for better program management, billing records, and compliance reporting.

Integrate with electronic health record (EHR) platforms to improve clinician productivity and automate workflows
Connect via session initiation protocol (SIP) and add click-to-connect access to LanguageLine to your address book or CRM user interface

Implementation Support

Comprehensive Implementation and Rollout Support

Maximize your investment in language access with complimentary support. Our implementation team and account executives will help you activate and optimise your programme.

Find Out More About On-Demand Interpretation

Learn how to ensure total understanding for your customers and clients. Read our Complete Guide to Selecting an Language Service Provider or choose a time to speak with our experts about solving your language access challenges.

Interpretation services are now readily available at the bedside at our fingertips. We can even grab-and-go with a tablet, if necessary. We’re putting responsibility into the hands of caregivers and empowering them. "

— Patient Experience Manager, New York-based ambulatory surgery center

LanguageLine is a vital service that empowers our guests and allows our agency to continue providing the highest level of customer service in an innovative fashion. This new, exciting service is fast, reliable, and secure. "

— Commissioner, Louisiana Office of Motor Vehicles

We implemented LanguageLine in late February and have already seen significant numbers in patient utilization. People are now experiencing shorter wait times to connect to an interpreter and a Personal Health Advocate, and they are immediately speaking with someone in their native language, which is more supportive. "

— President and CEO, Health Advocate

Resource Center

Overcome Language Barriers

Tap into a wide range of free resources to help your organization construct and launch a comprehensive language access solution for your constituents and clients. These eBooks, guides, webinars, and videos will provide the insights and information you need to learn more and get started.