Scott W. Klein, President and Chief Executive Officer
Scott is a seasoned executive with many years of leadership experience and success with achieving profitable growth in a variety of industries. Most recently Scott held the position of CEO of SuperMedia, Inc., a print and online publisher of yellow pages. Prior to that, Scott served as President and CEO of Information Resources, Inc. (IRI), a leading market research firm; President of the Consumer Industries, Retail & Energy division of Electronic Data Systems Corporation (EDS); President of PCMall, Inc., a $1.2 billion telesales, catalogue and Internet reseller of computer-related products; Executive V.P and COO for PrimeSource Building Products; as well as leadership roles with Pepsico Inc.; and Procter & Gamble Company.
A graduate of Syracuse University, Scott holds a bachelor’s degree in accounting.
Vanessa Eke, Vice President and Managing Director
Vanessa joined LanguageLine Solutions as Managing Director and Vice President for UK and Europe in 2006. Following her Honours degree in English Literature, she embarked upon her professional career, first training with Peat Marwick in London (now KPMG) and then moving to VNU Business Publications where she enjoyed a successful career spanning sales, marketing and operational management roles.
This broad base of experience led to her role of Commercial Director for Financial Times Business where she gained further international and dot com experience. Building upon this base, she was invited to become Commercial Director and, subsequently, Managing Director for Nielsen Media Research UK and AdEx International. Vanessa is a regular speaker at conferences and seminars spanning both the public and commercial sectors.
Jim Boutcher, Chief Technology Officer
With three decades of experience developing communications technology solutions, Jim serves as the senior technical and product leader responsible for the development and delivery of language access solutions for LanguageLine Solutions. Jim joined LanguageLine in 2014 and has been directly involved in the development of our secure cloud-based Olympus platform and numerous mobile apps. Previously, Jim was the VP of Innovation at West Corporation, leading the engineering of a cloud multi-channel engagement platform and built one of the first remote agent call center solutions. Prior to this, Jim ran his own consulting firm implementing CRM solutions for numerous customers including Cisco Systems and Sprint PCS. Jim started his technology career in the US Air Force operating high-availability classified messaging networks.
Scott Merritt, Chief Operations Officer
As COO, Scott leads the company’s overall aspects of service delivery. With more than 15 years of global experience in successful customer-facing operations management, Scott’s diverse background in executive leadership, business development and proven execution capabilities. Prior to coming to LanguageLine, Scott had significant experience in strategic executive roles with operational and financial management in a wide variety of industries including leadership experience at CTB McGraw Hill, Del Monte, Portola, Inc., NUMMI, and General Motors.
Scott holds a Bachelor’s of Science degree in Mechanical Engineering from the University of Toronto and a Masters in Engineering from McMaster University. In his spare time he is an avid wake boarder and enjoys playing hockey.
Frank A. Perry, Chief Human Resources Officer, Specialized Services
Frank Perry is a 30-year Senior HR executive with a strong emphasis in operations management and measurable success across domestic and international business industries. Frank is an expert at positioning the business to grow profits and an effective motivator of productive organizations and management teams. Most recently Frank was Senior V.P. of Human Resources for Lanoga Corporation, later ProBuild Holdings, the nation’s largest supplier of building materials with sales of $6 billion.
He has managed full-service HR departments including an employee base of 23,500. Through his HR consulting practice, Perry Business Solutions, Frank has worked with such organizations as Habitat for Humanity, College Success Foundation, WA Mentoring and Zion Prep Academy focusing on both non-profit and for profit organizations. Frank strengthens LanguageLine Solutions with the experience and track record of building a motivated, goal-centric team of professionals.