Leadership Committed to Innovation and Excellence
Scott W. Klein, President and Chief Executive Officer
Scott is a seasoned executive with many years of leadership experience and success with achieving profitable growth in a variety of industries. Most recently Scott held the position of CEO of SuperMedia, Inc., a print and online publisher of yellow pages. Prior to that, Scott served as President and CEO of Information Resources, Inc. (IRI), a leading market research firm; President of the Consumer Industries, Retail & Energy division of Electronic Data Systems Corporation (EDS); President of PCMall, Inc., a $1.2 billion telesales, catalogue and Internet reseller of computer-related products; Executive V.P and COO for PrimeSource Building Products; as well as leadership roles with Pepsico Inc.; and Procter & Gamble Company.
A graduate of Syracuse University, Scott holds a bachelor’s degree in accounting.
Vanessa Eke, Vice President and Managing Director
Vanessa joined LanguageLine Solutions as Managing Director and Vice President for UK and Europe in 2006. Following her Honours degree in English Literature, she embarked upon her professional career, first training with Peat Marwick in London (now KPMG) and then moving to VNU Business Publications where she enjoyed a successful career spanning sales, marketing and operational management roles.
This broad base of experience led to her role of Commercial Director for Financial Times Business where she gained further international and dot com experience. Building upon this base, she was invited to become Commercial Director and, subsequently, Managing Director for Nielsen Media Research UK and AdEx International. Vanessa is a regular speaker at conferences and seminars spanning both the public and commercial sectors.
Jeff Cordell, Chief Information Officer and Vice President of Product and Technology
With 22 years of experience developing communications technology solutions in emerging markets and high growth businesses, Jeff serves as the senior technical and product leader responsible for the development and delivery of language access solutions using secure, scalable cloud-based solutions.
Previously, Jeff was Senior Vice President of Technology at West Corporation, where they built market-leading customer engagement solutions delivering over 1 billion mobile-enabled messages annually. Jeff has experience working in the fields of technology start-ups, mergers and acquisition, business process outsourcing, cloud-based IVR/contact centers, and voice/video/web conferencing. Jeff worked as an Architect at Electronic Data Systems and served as a Captain in the United States Air Force.
Jeff holds a Bachelor of Science in Electrical Engineering from the University of Notre Dame and over a dozen patents in the field of emerging communications technology
Scott Merritt, Vice President of Operations
As Vice President of Operations, Scott leads the company’s overall aspects of service delivery. With more than 15 years of global experience in successful customer-facing operations management, Scott’s diverse background in executive leadership, business development and proven execution capabilities. Prior to coming to LanguageLine, Scott had significant experience in strategic executive roles with operational and financial management in a wide variety of industries including leadership experience at CTB McGraw Hill, Del Monte, Portola, Inc., NUMMI, and General Motors.
Scott holds a Bachelor’s of Science degree in Mechanical Engineering from the University of Toronto and a Masters in Engineering from McMaster University. In his spare time he is an avid wake boarder and enjoys playing hockey.
Frank A. Perry, Vice President of Human Resources
Frank Perry is a 30-year Senior HR executive with a strong emphasis in operations management and measurable success across domestic and international business industries. Frank is an expert at positioning the business to grow profits and an effective motivator of productive organizations and management teams. Most recently Frank was Senior V.P. of Human Resources for Lanoga Corporation, later ProBuild Holdings, the nation’s largest supplier of building materials with sales of $6 billion.
He has managed full-service HR departments including an employee base of 23,500. Through his HR consulting practice, Perry Business Solutions, Frank has worked with such organizations as Habitat for Humanity, College Success Foundation, WA Mentoring and Zion Prep Academy focusing on both non-profit and for profit organizations. Frank strengthens LanguageLine Solutions with the experience and track record of building a motivated, goal-centric team of professionals.