<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> Executive Team

Executive Team

Leadership Committed to Innovation and Excellence

 

Dennis Dracup

Dennis G. Dracup, Chairman

Dennis has over 20 years of management experience. Prior to joining LanguageLine Solutions, he was the CEO of Gemkey.com and the President of Pitney Bowes Software Solutions. He earned his Executive Management Certificate from Northwestern University, a Master’s degree in Information Systems from Roosevelt University, an MBA from State University of New York at Buffalo and Bachelor’s degree in English from Canisius College.
Scott W. Klein

Scott W. Klein, President and Chief Executive Officer

Scott is a seasoned executive with many years of leadership experience and success with achieving profitable growth in a variety of industries. Most recently Scott held the position of CEO of SuperMedia, Inc., a print and online publisher of yellow pages. Prior to that, Scott served as President and CEO of Information Resources, Inc. (IRI), a leading market research firm; President of the Consumer Industries, Retail & Energy division of Electronic Data Systems Corporation (EDS); President of PCMall, Inc., a $1.2 billion telesales, catalogue and Internet reseller of computer-related products; Executive V.P and COO for PrimeSource Building Products; as well as leadership roles with Pepsico Inc.; and Procter & Gamble Company.

A graduate of Syracuse University, Scott holds a bachelor’s degree in accounting.

Dave Bethea

Dave Bethea, Vice President of Marketing and Sales Operations

Dave has had a distinguished career in marketing and sales. He has successfully held senior sales leadership roles within, and built major brands and products across, two different industries. Prior to joining LanguageLine Solutions, Dave was Executive VP – Sales at SuperMedia where he led multidimensional sales divisions generating more than $1 billion in revenue, with over 1,200 teammates servicing a market of 360,000 clients.

Prior to his appointment at SuperMedia, Dave served as regional Vice President of Operations for PrimeSource Building Products Inc., the nation’s largest independent distributor of building products with annual revenues of $1.3 billion. Dave also served as Vice President of national accounts for PrimeSource with a six-year track record managing its sales force and portfolio of clients.

Dave holds a business management degree from California State University Fullerton, with graduate work in finance at The University of Texas at Dallas.

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Vanessa Eke, Vice President and Managing Director

Vanessa joined LanguageLine Solutions as Managing Director and Vice President for UK and Europe in 2006. Following her Honours degree in English Literature, she embarked upon her professional career, first training with Peat Marwick in London (now KPMG) and then moving to VNU Business Publications where she enjoyed a successful career spanning sales, marketing and operational management roles.

This broad base of experience led to her role of Commercial Director for Financial Times Business where she gained further international and dot com experience. Building upon this base, she was invited to become Commercial Director and, subsequently, Managing Director for Nielsen Media Research UK and AdEx International. Vanessa is a regular speaker at conferences and seminars spanning both the public and commercial sectors.
Simon Yoxon-Grant

Simon Yoxon-Grant, Vice President of Sales

Simon has significant experience leading sales and marketing teams across multiple industries. Simon started his sales career in FMCG with Allied Domecq and served in various sales and management positions with Advanced Telecommunications and IBM before joining LanguageLine solutions over 16 years ago.

At LanguageLine Solutions, Simon has held in serval positions of increasing responsibility in both the UK and U.S. and has developed considerable executive expertise across all aspects of language access. His previous responsibilities have included Commercial Business Development Manager, Head of Government Sales, Channel Sales Director, Commercial Sales Director and Sales and Marketing Director for the UK and Europe.

As the Vice President of Sales at LanguageLine Solutions, Simon’s time is now dedicated to the successful growth of the business by delivering total and complete client satisfaction and unrivaled sales support to both existing and new customers across all language access solutions.

Jeff Cordell

Jeff Cordell, Vice President of Technology and Chief Information Officer

With 22 years of experience developing communications technology solutions in emerging markets and high growth businesses, Jeff serves as the senior technical leader responsible for the development and delivery of language access solutions using secure, scalable cloud-based solutions.  

Previously, Jeff was Senior Vice President of Technology at West Corporation, where they built market-leading customer engagement solutions delivering over 1 billion mobile-enabled messages annually.  Jeff has experience working in the fields of technology start-ups, mergers and acquisition, business process outsourcing, cloud-based IVR/contact centers, and voice/video/web conferencing.  Jeff worked as an Architect at Electronic Data Systems and served as a Captain in the United States Air Force.  

Jeff holds a Bachelor of Science in Electrical Engineering from the University of Notre Dame and over a dozen patents in the field of emerging communications technology.

Scott Merritt

Scott Merritt, Vice President of Operations

As Vice President of Operations, Scott leads the company’s overall aspects of service delivery. With more than 15 years of global experience in successful customer-facing operations management, Scott’s diverse background in executive leadership, business development and proven execution capabilities. Prior to coming to LanguageLine, Scott had significant experience in strategic executive roles with operational and financial management in a wide variety of industries including leadership experience at CTB McGraw Hill, Del Monte, Portola, Inc., NUMMI, and General Motors.

Scott holds a Bachelor’s of Science degree in Mechanical Engineering from the University of Toronto and a Masters in Engineering from McMaster University. In his spare time he is an avid wake boarder and enjoys playing hockey.

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Frank A. Perry, Vice President of Human Resources

Frank Perry is a 30-year Senior HR executive with a strong emphasis in operations management and measurable success across domestic and international business industries. Frank is an expert at positioning the business to grow profits and an effective motivator of productive organizations and management teams. Most recently Frank was Senior V.P. of Human Resources for Lanoga Corporation, later ProBuild Holdings, the nation’s largest supplier of building materials with sales of $6 billion.

He has managed full-service HR departments including an employee base of 23,500. Through his HR consulting practice, Perry Business Solutions, Frank has worked with such organizations as Habitat for Humanity, College Success Foundation, WA Mentoring and Zion Prep Academy focusing on both non-profit and for profit organizations. Frank strengthens LanguageLine Solutions with the experience and track record of building a motivated, goal-centric team of professionals.
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Michael Schmidt, Senior Vice President and CFO

Michael has served as LanguageLine Solutions’ Senior Vice President of Finance since July 23, 2007 and Chief Financial Officer since August 15, 2007. Prior to joining the Company and since April 2004, Michael was Chief Financial Officer and Executive Vice President of Autobytel. From April 2002 to April 2004, he was Chief Financial Officer at Telephia Inc., a leading provider of performance information for the mobile telecommunications industry.

From December 2000 to August 2001, Michael was Chief Financial Officer of Autoweb.com, Inc., an automotive marketing services company. From May 2000 to October 2000, he was Chief Operating Officer and Chief Financial Officer at MizBiz, an Internet startup. From September 1999 to May 2000, Michael was Director of Finance at Pacificare Health Systems, a health care company. From 1988 to March 1999, Mr. Schmidt held various senior level finance and operational positions at IMS Health, a worldwide provider of information services. He began his career as a certified public accountant with Ernst & Whinney. Michael received a Bachelor’s of Business Administration and Accounting degree from Cleveland State University.
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