<img src="//bat.bing.com/action/0?ti=5257384&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;"> LanguageLine UK | Voice of the Customer

Voice of the Customer

We Enjoy Receiving Feedback From Our Customers

LanguageLine Solutions established the “Voice of the Customer” or “VOC” program several years ago as part of a commitment to providing the high quality of language services that our customers want and deserve. 

Benefits of VOC

  • Customer feedback leads to continuous improvement the products we feature
  • Provides a speedy and efficient way to determine the quality of services
  • Helps us respond just as quickly to your requests, suggestions or compliments

Who may submit a VOC

  • Any customer, representative of a customer, or client, patient, member, or provider of a customer may submit a VOC.

What happens after a VOC is submitted

  • The person submitting the VOC and the LanguageLine Solutions customer (if not the same person) receives an immediate acknowledgement that the VOC has been received.
  • If the VOC requires any investigation, the person submitting the VOC and the customer receive an email that provides the results of the investigation and outlines any action taken as a result of the VOC. 

UK VOC Feedback