We Enjoy Receiving Feedback From Our Customers
LanguageLine Solutions established the “Voice of the Customer” or “VOC” program several years ago as part of a commitment to providing the high quality of language services that our customers want and deserve.
Benefits of VOC
- Customer feedback leads to continuous improvement the products we feature
- Provides a speedy and efficient way to determine the quality of services
- Helps us respond just as quickly to your requests, suggestions or compliments
Who may submit a VOC
- Any customer, representative of a customer, or client, patient, member, or provider of a customer may submit a VOC.
What happens after a VOC is submitted
- The person submitting the VOC and the LanguageLine Solutions customer (if not the same person) receives an immediate acknowledgement that the VOC has been received.
- If the VOC requires any investigation, the person submitting the VOC and the customer receive an email that provides the results of the investigation and outlines any action taken as a result of the VOC.