Voice of the Customer

We welcome all feedback and understand its importance as a true asset in the continual development of our services to you. LanguageLine Solutions established the “Voice of the Customer” or “VOC” program several years ago as part of a commitment to providing the high quality of language services that our customers want and deserve. 

Benefits of VOC

• Customer feedback assists with the development and continuous improvement of the solutions we provide
• Provides a speedy and efficient way to determine the ongoing quality of our services
• Helps us respond quickly to your requests, suggestions or compliments

Who may submit a VOC

• Any client or client representative that has access to the organisation’s  Client ID may submit a VOC.
• Please complete all required (*) fields in the form below. 

What happens after a VOC is submitted

• The person submitting the VOC and the LanguageLine Solutions customer (if not the same person) receives an immediate acknowledgement that the VOC has been received.
• If the VOC requires any investigation, the person submitting the VOC and the customer receive an email that provides the results of the investigation and outlines any action taken as a result of the VOC.