Healthcare Interpreting and Translation Services

When you’re in the hospital, peace of mind is as valuable as receiving the best care available. If you can’t understand what your doctor or nurse is saying, and they can’t understand you, peace of mind is almost impossible.

This is the most fundamental way that professional language services affect the patient experience. By communicating with patients in a way that is culturally and linguistically appropriate, you are able to increase patient satisfaction and safety while building trust.

Professional language services reduce readmission rates and complications by providing an in-language experience from intake to discharge and all the way through aftercare. This facilitates better understanding and ultimately results in better health outcomes.

It also lowers the risk of misunderstanding, misdiagnoses, inadequately informed consent, and the inability to follow treatment plans, which can result in inefficient or ineffective treatment, increased expenses, and repeat visits.

Meaningful language access leads to greater operational efficiency. When you interact in a patient’s preferred language, you are able to reduce the time needed for each encounter. You also decrease the number of diagnostic tests that might otherwise be ordered.

Language access increases staff productivity, too. Your team will no longer be frustrated by communication barriers and instead will be able to focus on delivering outstanding care.

• Patient care – Interpreters ease the tension and frustration experienced by patients who do not speak English and thus improves the quality of patient care.
• Responsive – Many limited English speaking people admit they wait for an emergency to seek health care, as they fear a situation where they cannot clearly communicate.
• Accessible – Limited English speaking patients without interpreting access return to emergency care more frequently than interpreted patients, increasing the cost of patient care.
• Efficient – Without effective in-language communication “Did Not Attend” (DNA) costs increase. DNA expenses are currently estimated to cost the NHS over £400 Million per annum.
• Cost saving – Limited English Speakers without Interpreters incur higher charges and longer stays than other patients, increasing the cost of patient care.
• Compliance – The risk of litigation is significantly increased if care is not provided in line with equality, human rights and regulatory frameworks.

• Quality – You can expect the most professional, highly trained interpreters to provide medical translation services to you and your patients.
• Reliability – You will enjoy quick, easy access to professional, culturally sensitive interpreters 24 hours a day, every day of the year, clear accurate communication is crucial to responsive care of your patients.
• Cost Effective – Using our professional, easily accessible interpreters to provide medical translation results in more appropriate, effective care and more accurate diagnosis… fewer urgent care situations and reduction in unnecessary testing… clearer understanding of prognosis and lower costs of treatment.
• Security – LanguageLine Solutions provides only Enhanced DBS checked interpreters, so you can be sure that patient and staff safety is not compromised.