Health care’s most-trusted language-access partner
You no doubt believe that providing excellent care to every individual – regardless of language, culture, or ability – is the right thing to do. This can be difficult as the community you serve grows more culturally complex and multilingual. It is more vital than ever that you have a reliable language access partner that can help you seamlessly take on this challenge.
For nearly four decades, LanguageLine has faithfully delivered world-class interpretation and translation to caregivers and patients at their critical moments of need. We are exceedingly proud to be the trusted language-access provider to North America’s most formidable healthcare organizations.
When they partner with LanguageLine, these hospitals, physicians, and clinics have on-demand access to reliably fast, secure, scalable language services that are available night and day.
We provide our healthcare clients with 360 degrees of language coverage. This includes interpretation delivered by world-class, medically qualified interpreters; on-time translation and localization of all vital documents; and testing and training of bilingual staff and in-house interpreters.
We do all of this 24 hours a day, seven days a week, and we do it in more than 240 languages.
Improve patient satisfaction
When you’re in the hospital, peace of mind is as valuable as receiving the best care available. If you can’t understand what your doctor or nurse is saying, and they can’t understand you, peace of mind is almost impossible.
This is the most fundamental way that professional language services affect the patient experience. By communicating with patients in a way that is culturally and linguistically appropriate, you are able to increase patient satisfaction and safety while building trust.
Professional language services reduce readmission rates and complications by providing an in-language experience from intake to discharge and all the way through aftercare. This facilitates better understanding and ultimately results in better health outcomes.
Language access also protects the provider. It lowers the risk of misunderstanding, misdiagnoses, inadequately informed consent, and the inability to follow treatment plans, which can result in lawsuits, increased expenses, and repeat visits.
Meaningful language access leads to greater operational efficiency. When you interact in a patient’s preferred language, you are able to reduce the time needed for each encounter. You also decrease the number of diagnostic tests that might otherwise be ordered.
Language access increases staff productivity, too. Your team will no longer be frustrated by communication barriers and instead will be able to focus on delivering outstanding care.
By delivering meaningful access to language services, you ensure regulatory compliance and maximize reimbursements.
Partnering with LanguageLine ensures compliance with Title VI of the Civil Rights Act; the Americans with Disabilities Act (ADA); the Health Insurance Portability and Accountability Act (HIPAA); Section 1557 of the Affordable Care Act (ACA); as well as regulations put forward by the Centers for Medicare and Medicaid Services (CMS), Fraud Waste and Abuse (FWA), and the Joint Commission.
Provide critical language access, wherever and whenever it is needed. LanguageLine helps you deliver 360 degrees of language coverage:
InterpretationInstant, around-the-clock access to thousands of world-class, medically trained interpreters via mobile, video, and phone in 240-plus languages, including American Sign Language.
Translation and LocalizationImpeccably accurate, on-time conversion of the written word, including websites, apps, enrollment and consent forms, educational materials, and discharge instructions.
Testing and TrainingAssessments and educational programs allow you to ensure the quality of your bilingual staff and in-house interpreters.
MobilityOur app puts the power of 12,000 linguists in your pocket with one-touch, on-demand access to professional interpretation in 240-plus languages.
13Number of America’s top medical facilities (our of 14) that are our clients
90%Percentage of 5-Star Rated Medicare Plans on our client roster
19Number of U.S. News and World Report’s Top-20 Hospitals that are our clients
20 MMinutes of healthcare interpretation LanguageLine conducted last year
Language access solutions for health care
Increase patient satisfaction and improve care by communicating in-language with all of your patients. Learn more about how LanguageLine’s unique blend of solutions can benefit your healthcare organization.