Document Simplification

Transform Complex Documents with Plain Language Simplification

Clear communication builds trust and reduces costs. Our document simplification services use plain English, Microsimplification, and Macrosimplification® to make communications direct, effective, and easier to act on.

Simplify forms, policies, manuals, and digital content
Microsimplification for high-impact documents
Macrosimplification® for entire communication systems
Reduce confusion, calls, and redundant content
Improve compliance and readability standards
Enhance customer trust, satisfaction, and engagement

Simplify your communications to save costs, increase clarity, and deliver better outcomes.

MACROSIMPLIFICATION®

Simplify an entire document system

Transform how you create and deliver a large group of communications – such as sales or customer messages – to make things clearer and more effective. Streamlined content improves readability, boosts customer satisfaction and enhances every interaction – regardless of the channel. And expert process improvement recommendations can help you lower costs, improve efficiency and increase engagement.

MACROSIMPLIFICATION®

How to tell if you need it

Talk to a representative about Macrosimplification if your organisation struggles with:

Outdated, inconsistent information
Redundant and excessive content
Difficulty reaching specific audiences
Confusing communications that lead to customer calls
A lack of effective governance and quality control

MACROSIMPLIFICATION®

Tackle hundreds of documents at once

Streamline large printed and digital communications systems
Revamp complex content for clarity and ease of use
Right-size document/content libraries
Boost communication processes efficiency and effectiveness

Microsimplification

Simplify select communications

Microsimplification is especially useful for organisations offering complex services such as insurance, financial services or medical care. Simplifying a form, bill or highly visible brochure can have a disproportionate impact on your customer experience, outcomes and costs.

MICROSIMPLIFICATION

Improve readability, understanding and action

Microsimplification is invaluable for any organisation wanting to reach the broadest audience possible and get the most from their communication efforts and expenditure. The process includes:

Content analysis and recommendations for improvement
Removal of unnecessary and excessive information
Use of plain English for key messaging and core information
Creation of new copy that’s appealing and easy to read and use

THE ROI OF PLAIN LANGUAGE SERVICES

Deliver a better customer experience

Whether you tackle all or some communications, Clarity services can dramatically increase their effectiveness. Simple, clear and engaging content has a greater chance of converting prospects into customers and retaining them by building their trust, loyalty and willingness to recommend your brand over time.

A linguist checks documentation in a simplification project.

A client smiles as he sends in a project.

Save money and meet compliance standards

Clarity projects can pay for themselves with increased quality and reduced translation, production, printing and other costs. By improving customer and employee satisfaction, they can help with retention and lower acquisition costs. Moreover, plain language can help you comply with government and other language compliance laws and standards.

FAQs

What is document simplification?

Rewriting complex or technical content in plain language for accessibility and clarity.

Who benefits from simplified documents?

Individuals with limited English proficiency, general audiences, multilingual readers and those with low literacy or cognitive barriers.

Can I preserve legal meaning while simplifying?

Yes. We balance clarity with content integrity to ensure compliance.

Do you follow specific readability standards?

Yes. We apply Flesch-Kincaid and other plain language guidelines.

Two women smile as the look at a simplified document together.

Let’s talk solutions

We’re here with expert plain language writing and design services designed to meet your needs and budget. Request a quote now or talk to a representative about your language access challenges and Clarity solutions.