Telephone Interpreting

• 40 M

  Interactions facilitated annually

• 12,000

  Professional interpreters available on-demand

• 99.99%

  Platform availability

• 24/7

  Hours of availability every day of the year

Customisations include:

• Direct Response

  Provide an in-language experience for your limited-English caller from the beginning of the call to the end. An interpreter remains by the caller's side the entire time.
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• Skip the Line

  Providing language access in a call center has typically involved an agent putting a limited-English caller on hold, then dialing out through a series of manual steps. Skip the Line allows callers to bypass the interactive-voice-response (IVR) and data-collection steps, allowing them to reach in interpreter faster.
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• Customised Call Flows

  Configure a dedicated access phone number to pre-populate your LanguageLine ID Code, thereby streamlining the calling process for your staff and again, enabling even faster access to an interpreter.
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• Custom Language Menus

  Now there is a way to simplify things so that agents can access an interpreter more quickly. LanguageLine is able to assist contact centers in setting up custom language menus that prioritise the top languages you encounter.
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The LanguageLine Solutions® Difference
Learn more about LanguageLine Telephone Interpreting

• 

  World-class linguists

  We search the globe for the finest interpreters, then provide continuous training and education
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  24/7 support

  We provide round-the-clock assistance with installation and optimisation
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  Equipment & Support Materials

  We offer an array of session-enhancing products to facilitate quick, easy access that saves time and increases productivity
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  Robust reporting

  Learn more about your usage and the demographics of those with whom you engage