Telephone Interpreting

200+

Language available on demand

The advantages of LanguageLine® Telephone Interpreting

LanguageLine Solutions telephone interpreting service enables you to communicate in over 200 languages 24 hours a day, 365 days a year. No matter where you are in the world, we can connect you to a professionally qualified interpreter using any phone in under a minute.

We have the experience, team, and technology to help you address the complexities of our nation’s linguistic landscape via a secure, reliable service – whenever you need it; to support those who need assistance or to enhance your business proposition.

Today we are the largest provider of over-the-phone interpretation – larger than our next 10 competitors combined, with over 12,000 highly skilled professional interpreters available on demand. This means we can scale to your needs, no matter how unexpected they may be. We handle roughly 40 million interactions per year, answering each call within just seconds.

40 M

Interactions facilitated annually

12,000

Professional interpreters available on-demand

99.99%

Platform availability

24/7

Hours of availability every day of the year

My Arabic Interpreter did a great job assisting me. We were doing a medical history with a non-English speaking member. The call was long and time consuming. The interpreter was very patient. It surprised me that I didn't have to repeat the medical questions to her that I was asking the client.

Nurse at a major health insurance company

Customise Your Solution

We understand that no two people – nor any two organisations – are identical. Unlike any provider in our industry, LanguageLine has the flexibility to offer state-of-the-art, customised call flows. These inventive, affordable solutions have the effect of delighting your customers while reducing costs.

Customizations include:

Direct Response

Provide an in-language experience for your limited-English caller from the beginning of the call to the end. An interpreter remains by the callers’ side the entire time.

Skip the Line

Providing language access in a call center has typically involved an agent putting a limited-English caller on hold, then dialing out through a series of manual steps. Skip the Line allows callers to bypass the interactive-voice-response (IVR) and data-collection steps, allowing them to reach in interpreter faster.

Customised Call Flows

Configure a dedicated access phone number to pre-populate your LanguageLine ID Code, thereby streamlining the calling process for your staff and again, enabling even faster access to an interpreter.

Custom Language Menus

Now there is a way to simplify things so that agents can access an interpreter more quickly. LanguageLine is able to assist contact centers in setting up custom language menus that prioritize the top languages you encounter.

The LanguageLine Solutions® difference

Learn more about LanguageLine Telephone
Interpreting

World-class linguists

We search the globe for the finest interpreters, then provide continuous training and education

24/7 support

We provide round-the-clock assistance with installation and optimisation

Equipment And Support Materials

We offer an array of session-enhancing products to facilitate quick, easy access that saves time and increases productivity

Robust reporting

Learn more about your usage and the demographics of those with whom you engage

Consult with us

LanguageLine® has your linguistic and cultural challenges covered.

Let’s have a chat about how on-demand interpreting can help your organisation.

Schedule a Conversation