Nationwide Partner Since 2012
Better Member Experiences Begin with Understanding
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| LanguageLine® PhoneSM Interpreting | LanguageLine® Translation, LocalizationSM and Transcription |
Today in the U.S., 1 in 5 people speak a language other than English. In Canada, 1 in 5 speak a language other than English or French. Improving understanding with this growing consumer segment opens the door to attracting new members and retaining existing ones, providing them the AAA services they need.
An organization-wide contract between AAA and LanguageLine Solutions provides a full suite of language services to support AAA Clubs, contact centers, offices and emergency personnel across North America. Removing language barriers provides a better member experience, improves staff productivity and enhances your image in a competitive market.
Featured Solutions
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LanguageLine Phone Interpreting- Phone interpreting provides a flexible and cost-effective way to bridge language barriers in contact centers, walk-in locations or when responding to emergencies in the field. We provide secure, confidential communication to assist clients 24/7/365 in more than 240 languages.Learn more...
- LanguageLine InSight Video Interpreting- The InSight app offers the visual benefit of onsite interpreting with the on-demand convenience of phone interpreting. InSight delivers video interpreters in 36 languages, including American Sign Language, and audio support in more than 240 languages. Video works on most devices, provides an engaging customer experience, and supports ADA compliance. Learn more. Watch the Insight Video Demo
- LanguageLine Translation, Localization and Transcription- Translating content into members' top languages can strengthen relations, grow your business in expanding communities and increase efficiency. Targeting specific language groups? Localize any type of content including corporate websites, mobile apps, and more. Transcription of a member's recorded statement provides a written record to use for future reference, review and legal purposes. Learn more...
Get Started
For more information on services available to AAA Clubs under this contract, or to discuss the specific language challenges you face, contact:
Jon Szymanski
Strategic Account Executive
LanguageLine Solutions
Phone: 831-402-5842
E-mail: jszymanski@languageline.com
Joseph Varda
Business Development Manager, Translation Solutions
LanguageLine Solutions
Phone: 818-344-8003
E-mail: jvarda@llts.com
Would you like a translation or transcription right now?
Need support?
Learn more about how to access these complimentary resources:
- Popular Customer Support Materials - Clients have access to materials that help front line staff identify a language, access an interpreter, and let the public know interpretation services are available. Materials include:
- Quick Reference Guides with specific instructions to access an interpreter
- Language identification guides let your clients self-identify the language they speak
- "Interpretation Services Available" signage for public areas
- "Please Hold" Training Guide- a downloadable reference document with audio recordings to help agents identify a caller's language and keep them on the line.
- Service Implementation Support - Our implementation resources are ideal for initial service launch, refresher training or to promote ongoing awareness across your organization. Implementation optimizes all of your language resources and improves language access compliance. Clients can opt for on-site implementation support or take advantage of self-implementation resources, including:
- Step-by-step guides and scripted presentations
- Reference and support documentation
- Video tutorials
- Provide Feedback - Our “Voice of the Customer” program supports LanguageLine's commitment to total and complete client satisfaction. Listening to our clients helps us provide the highest quality and most innovative language services. We want to hear from you! Please share any concern, commendation, comment or question. We are here to help.
- My.LanguageLine.com - Our online reporting portal provides secure access to monitor your account activity, review invoices and create and schedule reports. The data provides insights about your customer demographics, and can help increase productivity and manage expenses.
- New Account Setup or Account Changes - Simply click on this link to send an email to your Account Executive and your Customer Service support team to request an add or change to your account.
Who is LanguageLine?
As the world’s largest and most experienced language services provider, LanguageLine handles nearly 38 million interactions per year—that’s more than one new understanding every second. Today we are able to connect you to a professional interpreter via audio or video in 30 seconds or less, on average. We can translate or localize your written and multimedia content in any format. We do all of this in more than 240 languages (including American Sign Language), and we do it 24 hours a day, seven days a week, 365 days a year.
AAA Partnership
LanguageLine has been an approved partner of AAA since 2012. Today we support hundreds of clubs and offices by providing a suite of world class language solutions including interpreting (phone, video and American Sign Language), written translation, localization and transcription. For more information regarding our offerings, please contact Jon Szymanski at 831-402-5842 (jszymanski@languageline.com) or Joseph Varda at 818-259-5149 (jvarda@llts.com).