Phone Interpreting

Provide Better Service in 240+ Languages

Language challenges can arise when your staff need to provide medical care, serve customers or deliver legal or government services.

LanguageLine founded the over-the-phone interpreting (OPI) industry in 1982. Today, we’re the global leader in phone interpreting services, handling more than two interactions per second.

Our On-Demand phone interpreting services offer:

Lightning-fast access to 20,000+ professional interpreters
24/7 support to ensure successful implementation and rollout
Equipment and support materials to increase productivity
Detailed reporting to help optimize your language access program

Why the World’s Top Companies Choose LanguageLine

Industry-Leading Scalability

The need for language access is unpredictable. Our solutions meet your demands without fail, no matter how large or unexpected they may be.

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Rigorous Security

Safeguarding your organization’s private information and supporting regulatory compliance are top priorities and a subject we treat with the gravity it deserves.

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Pioneering Technology

Our services are transformational. We have a long history of innovating industry-leading technology and new language access pathways.

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Customization

When language barriers lead to callers hanging up or not participating in your programs, LanguageLine^® DirectResponse^SM can help. Callers enjoy a complete in-language experience by connecting to your agent with one of our professional interpreters on the line, ready to assist. It’s an ideal solution to ensure accessibility and improve outreach. Learn More

Create workflow efficiencies and improve call handle times by streamlining connectivity to LanguageLine for your contact center. Your agents can easily access interpreters with custom menus prioritizing the languages they most commonly encounter. Plus, we can support SIP connectivity so agents simply, “click to connect” to communicate in the language they need.

It’s not unusual for a contact center to experience more inbound traffic than in-house bilingual agents can handle. With our overflow solution, people seeking language assistance can be routed automatically to one of our LanguageLine^® Certified^SM interpreters.

LANGUAGELINE^® APP

Connect to Audio Interpreters Quickly

Empower your frontline staff with easy access to LanguageLine^® Certified^SM Interpreters from most digital devices. The LanguageLine App not only increases productivity and saves team members time, it helps improve your customer or patient experience.

Let’s Talk Solutions

Learn how our expert audio interpreting services can help you enable total understanding with the people you serve. Read our Checklist for Choosing a Language Services Provider eBook or choose a time to speak with our experts about solving your language access challenges.

The ability to seamlessly enable live, real-time interpretation services is a differentiator and incredible client experience. "

— Royal Bank of Canada

We’re interacting with the public over a million times a year. You can imagine the frustration level of the police officer and (members of the public) when they can’t communicate. This puts them at a comfort level. "

— Spokesperson for Nassau County Police

My Arabic Interpreter did a great job assisting me. We were doing a medical history with a non-English-speaking member. The call was long and time-consuming. The interpreter was very patient. It surprised me that I didn’t have to repeat the medical questions to her that I was asking the client. "

— Nurse at a major health insurance company

Provide Better Service in 240+ Languages