Over the Phone Interpreting
Services

Modern organizations recognize that the face of our nation is changing and that we are entering a period of unprecedented diversity. Already 64 million U.S. residents speak a language other than English at home. That number is expected to escalate rapidly, as ethnic majorities will become the majority in the U.S. by 2045.

professional over the phone interpreters are waiting for your call

240+

Languages available on-demand

The advantages of LanguageLine Phone

LanguageLine was founded in 1982 by a police officer who sought to overcome language barriers he experienced in the field. Today we are proud to be an essential partner in managing and growing modern organizations that welcome all people, regardless of language, culture, or ability.

We have the experience, team, and technology to convert the complexities of our nation’s linguistic landscape into a powerful business asset for you.

Today we are the largest provider of over-the-phone interpretation – larger than our next 10 competitors combined, with over 14,000 highly skilled professional interpreters available on demand. This means we can scale to your needs, no matter how unexpected they may be. We handle roughly 40 million interactions per year, answering each call within just seconds.

40 M

Interactions facilitated annually

8.3 sec.

Avg. connect time for Spanish calls

0.012%

Complaint-to-call ratio

14,000

Professional interpreters available on-demand

99.99%

Platform availability

16.1 sec.

Avg. connect time for all calls

My Arabic Interpreter did a great job assisting me. We were doing a medical history with a non-English speaking member. The call was long and time consuming. The interpreter was very patient. It surprised me that I didn't have to repeat the medical questions to her that I was asking the client.

Nurse at a major health insurance company
medical phone interpreters are qualified to assist

Customize Your Solution

custom over the phone interpreting options for clients

We understand that no two people – nor any two organizations – are identical. Unlike any provider in our industry, LanguageLine has the flexibility to offer state-of-the-art, customized call flows. These inventive, affordable solutions have the effect of delighting your customers while reducing costs.

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‘This is community policing on steroids’

See how New York police officers are using on-demand mobile interpreting in the field to bridge communication gaps.

Approximately 130,000 of Nassau County’s 1.4 million residents are considered limited English proficient. The county is nearly 16 percent Hispanic, while almost 9 percent of residents identify as Asian.

The county police force is equipping 177 police vehicles with the LanguageLine app on their smartphones, allowing them to reach professional interpreters on-demand in more than 240 languages. Ultimately there will be 650 phones throughout the department with the application.

“We’re interacting with the public well over a million times a year,” a spokesperson said. “You can imagine the frustration level of the police officer and (member of the public) when they can’t communicate. This puts them at a comfort level.”

The LanguageLine Solutions difference

Learn more about LanguageLine Phone Interpreting

Trained and monitored professional interpreters.

World-class linguists

We search the globe for the finest interpreters, then provide continuous training and education

Customer care 24 hours a day every day.

24/7 support

We provide round-the-clock assistance with installation and optimization

Staff materials for easy reference to access an interpreter.

Equipment And Support Materials

We offer an array of session-enhancing products to facilitate quick, easy access that saves time and increases productivity

Online reporting portal available 24/7.

Robust reporting

Learn more about your usage and elevate your language program

Languageline Solutions

eBooks

Five Essential Criteria for Selecting Your On-Demand Interpreting Partner

Make the informed descision when choosing a language services provider

Consult with us

LanguageLine turns linguistic and cultural challenges into opportunities.

Let’s have a conversation about the opportunities on-demand interpreting can create within your organization.

Speak with Us