Support Materials

Your Success is Our Success

Our goal is to help our valued clients, and their staff, communicate effectively with limited English speaking and Deaf and Hard-of-Hearing individuals. That’s why we offer our clients a variety of complimentary helpful support materials. These materials are specifically designed to show our clients how to access interpreting services quickly and efficiently and to create awareness that services are available.

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Interpreter Access Materials

A variety of materials for easy reference which contain instructions to effectively access an interpreter can be customized for your organization.

Quick Reference Guides (QRG)

QRG Postcards

A 4″ x 6″ postcard
Keep near the phone or computer or post in key areas as reference
Handy reference for interacting with an interpreter

QRG Wallet Card

Business card size
A great tool to keep in your wallet or slip inside an ID pouch

QRG Flyer

An 8.5″ x 11″ sheet
Available electronically for emailing
Available as a hardcopy version to be posted

QRG Badges

A 3.5″ x 2″ durable plastic card with a slot to be attached to a lanyard
Vertical and horizontal options

QRG Labels

A 1″ x 2 5/8″ vinyl label
Place on phones, back of the badges or other areas

Language Identification Materials

These materials are designed to assist in identifying the preferred language of your customer as well as providing awareness that interpreting services are available. The materials include the phrase “Point to your language. An interpreter will be called at no charge to you.” The limited English speaking person simply points to their preferred language.

Language ID Guide

Available as a 3.5″w x 8.5″h folded or 14″ w x 8.5″h laminated
Instructions in the top 99 common languages, grouped by the geographical region of the world

Language ID Poster and Desktop Display

Create awareness that interpreting services are available. Instructions in the top 20 common languages state: “Point to your language. An interpreter will be called. The interpreter is provided at no cost to you.”

Available in both an 18”x24” poster or the 8.5” x 11” Desktop Display with easel back
Customer can easily self-identify their language, simply by pointing