The Future of Finance

E-book: The Future of Finance

Financial consumers have become more culturally and ethnically varied. More than 65 million US residents—or 20 percent of the population—speak a language other than English at home.


Case Study: A Discussion with Middletown School District

Middletown City School District (New York) officials have taken extraordinary steps to provide language-access solutions for a diverse student population.  


Case Study: The Mount Sinai Hospital

There are 192 languages spoken at home in the New York metro area, and the number is expected to climb. Providing a meaningful experience in a hospital setting for those who don’t speak English as a primary language starts with interpretation.

Preparing for Localization

Guide: Preparing for Localization

The internet has brought the world closer together. You can buy something halfway across the globe from the comfort of your home and have it within a week. Even though buyers reap the full benefits of this convenience, they still prefer to buy products and services that communicate in their native language.


Guide: Empowering Your Organization with Video Remote Interpreting

More organizations are using video remote interpreting (VRI) to bridge the gap between their front-line staff and a population with increasingly diverse language needs.

The Guide to translation and Localization

Guide: The Guide to Translation and Localization

To reach a growing global market, you need to not only translate your content into a foreign language, your content needs to be localized, which involves a more comprehensive cultural adaptation to better reach your target audience.


E-book: 5 Critical Criteria for Selecting Your On-Demand Interpreting Partner

Learn more about how to maximize your organization’s goals and objectives by serving those that are limited English proficient and those that are experiencing hearing loss. 

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E-book: Breaking Barriers to Banking

What Language Barriers Exist and Banking and Bridging the Gap

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E-book: Technological Innovation Drives LanguageLine

This eBook details the state-of-the-art technology platform that drives LanguageLine's innovation to deliver faster, clearer interpretation sessions through multiple modalities. Learn how the industry is being transformed.



Guide: Partnering for Success in the CMS Call Center Monitoring Study

Each year, the Centers for Medicare and Medicaid Services (CMS) publish quality ratings for Medicare Part C and D plans. Plans are given a rating between 1 and 5 stars, with Quality Bonus Payments (QBPs) going to plans earning 4 or 5 stars. According to one study, these QBPs can amount to an extra 5% per member annually.

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Checklist: Choosing a Language Services Provider

One in five U.S. residents speaks a language other than English at home - that's nearly 65 million people. Another 10 million are Deaf or Hard of Hearing. The task of communicating with your audience can be even more complex. The Checklist for Choosing a Language Services Provider is a resource to help select a language services provider based on five essential criteria.


E-book: Video Interpreting for Children's Hospitals

In this e-book, we discuss how some of the nation’s top children’s hospitals are using video remote interpreting to improve communication, productivity, and patient outcomes. These institutions are finding that video remote interpreting is revolutionizing the way they communicate with patients and families who speak limited English or are Deaf or Hard of Hearing.

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E-book: The Vital Role of Language Access in Telehealth

As telehealth platforms are built, it is crucial that healthcare providers account for language services for multicultural patients. Our new e-book, The Vital Role of Language Access in Telehealth, outlines the importance of building language services into your telehealth solution, right from the start. 


Infographic: America's Majority Minority Future

America’s complexion is changing fast. This will affect every modern organization, regardless of industry. Our new infographic provides a snapshot of America’s “majority minority” future.


Infographic: America's Immigration Wave

Get a snapshot of the rapidly changing complexion of the United States. Learn how every modern organization, regardless of industry will be affected. 

Minority Health Disparities


Infographic: The Persistence of Minority Health Disparities

Our newest infographic, “The Persistence of Minority Health Disparities,” points out just how significant these inequalities have become in our society. From diabetes to breast cancer to mental health, racial and ethnic minorities are profoundly affected at a rate far greater than their non-Hispanic white counterparts.



Distance-Learning Checklist for Educators of English Language Learners 

Our newest checklist, “Distance-Learning Checklist for Educators of English Language Learners,” is meant to stimulate thinking and guide schools through the process of ensuring total language coverage for English Language Learners.



This guide provides you with the simple steps to follow if you’d like to add a professional interpreter to your Zoom call. LanguageLine enables you to add a professional, on-demand interpreter to any virtual meeting via video and audio.