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Financial consumers have become more culturally and ethnically varied. More than 65 million US residents—or 20 percent of the population—speak a language other than English at home. |
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Case Study: A Discussion with Middletown School District Middletown City School District (New York) officials have taken extraordinary steps to provide language-access solutions for a diverse student population. |
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Case Study: The Mount Sinai Hospital There are 192 languages spoken at home in the New York metro area, and the number is expected to climb. Providing a meaningful experience in a hospital setting for those who don’t speak English as a primary language starts with interpretation. |
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Guide: Preparing for Localization The internet has brought the world closer together. You can buy something halfway across the globe from the comfort of your home and have it within a week. Even though buyers reap the full benefits of this convenience, they still prefer to buy products and services that communicate in their native language. |
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Guide: Empowering Your Organization with Video Remote Interpreting More organizations are using video remote interpreting (VRI) to bridge the gap between their front-line staff and a population with increasingly diverse language needs. |
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Guide: The Guide to Translation and Localization To reach a growing global market, you need to not only translate your content into a foreign language, your content needs to be localized, which involves a more comprehensive cultural adaptation to better reach your target audience. |
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E-book: 5 Critical Criteria for Selecting Your On-Demand Interpreting Partner Learn more about how to maximize your organization’s goals and objectives by serving those that are limited English proficient and those that are experiencing hearing loss. |
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E-book: Breaking Barriers to Banking What Language Barriers Exist and Banking and Bridging the Gap |
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E-book: Technological Innovation Drives LanguageLine This eBook details the state-of-the-art technology platform that drives LanguageLine's innovation to deliver faster, clearer interpretation sessions through multiple modalities. Learn how the industry is being transformed. |
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Guide: Partnering for Success in the CMS Call Center Monitoring Study Each year, the Centers for Medicare and Medicaid Services (CMS) publish quality ratings for Medicare Part C and D plans. Plans are given a rating between 1 and 5 stars, with Quality Bonus Payments (QBPs) going to plans earning 4 or 5 stars. According to one study, these QBPs can amount to an extra 5% per member annually. |
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Checklist: Choosing a Language Services Provider One in five U.S. residents speaks a language other than English at home - that's nearly 65 million people. Another 10 million are Deaf or Hard of Hearing. The task of communicating with your audience can be even more complex. The Checklist for Choosing a Language Services Provider is a resource to help select a language services provider based on five essential criteria. |
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E-book: Video Interpreting for Children's Hospitals In this e-book, we discuss how some of the nation’s top children’s hospitals are using video remote interpreting to improve communication, productivity, and patient outcomes. These institutions are finding that video remote interpreting is revolutionizing the way they communicate with patients and families who speak limited English or are Deaf or Hard of Hearing. |
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E-book: The Vital Role of Language Access in Telehealth As telehealth platforms are built, it is crucial that healthcare providers account for language services for multicultural patients. Our new e-book, The Vital Role of Language Access in Telehealth, outlines the importance of building language services into your telehealth solution, right from the start. |
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Infographic: America's Majority Minority Future America’s complexion is changing fast. This will affect every modern organization, regardless of industry. Our new infographic provides a snapshot of America’s “majority minority” future. |
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Infographic: America's Immigration Wave Get a snapshot of the rapidly changing complexion of the United States. Learn how every modern organization, regardless of industry will be affected. |
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Infographic: The Persistence of Minority Health Disparities Our newest infographic, “The Persistence of Minority Health Disparities,” points out just how significant these inequalities have become in our society. From diabetes to breast cancer to mental health, racial and ethnic minorities are profoundly affected at a rate far greater than their non-Hispanic white counterparts. |
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Distance-Learning Checklist for Educators of English Language Learners Our newest checklist, “Distance-Learning Checklist for Educators of English Language Learners,” is meant to stimulate thinking and guide schools through the process of ensuring total language coverage for English Language Learners. |
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ZOOM: HOW TO ADD AN ON-CALL INTERPRETER TO A VIRTUAL MEETING This guide provides you with the simple steps to follow if you’d like to add a professional interpreter to your Zoom call. LanguageLine enables you to add a professional, on-demand interpreter to any virtual meeting via video and audio. |