What implementation support does LanguageLine provide for on-demand interpreting?

LanguageLine provides professional implementation support to help you configure accounts, train staff, and promote language access so interpreters are easy to reach at the moment of need.

What does the Implementation Team do during an onsite visit?

The Implementation Team can visit your location to walk through your environment, assess equipment and materials needs, review legal and compliance requirements, and deliver customized staff training on how to use interpreter services and work effectively with interpreters.

Does LanguageLine provide training materials for our staff?

Yes. LanguageLine supplies support materials and user guides that help staff quickly learn how to access phone and video interpreters, promote awareness of the program, and assist with language identification.

Can we implement the service ourselves with guidance?

Yes. LanguageLine offers step-by-step self-implementation guides, training presentations, and other resources so you can roll out and optimize your interpreting program at your own pace.

How does implementation support help with compliance and accessibility?

As part of the implementation process, LanguageLine can help you audit language access points, identify legal and compliance requirements, and ensure interpreter services are consistently available and visible in the settings where they are needed most.

Implementation Support | LanguageLine Solutions

LanguageLine provides professional implementation support to help organizations optimize their language access solutions. Our Implementation Team configures interpreting accounts, trains staff to connect quickly with certified interpreters, and ensures language services are promoted and accessible at the moment of need.

A member of the implementation team advises a client on how to utilize our app on a tablet

Expert Guidance

Our dedicated Implementation Team can provide the following support at your location:

A walk-through and assessment to determine equipment and materials needs
An audit to determine legal and compliance requirements related to language access and the implementation process
Customized training sessions teach how to use the interpreter services and work with an interpreter
Support materials for staff, to promote awareness of your interpreter services program, and to assist with language identification

Assistance With Self-Implementation

To make sure your language services are accessible and promoted:

LanguageLine provides step-by-step guides to assist you in implementing and optimizing your program at your own pace
Training presentations to teach your staff individually, in groups or on their own. Also ideal for retraining to refresh their skills
Reference materials to train the trainer
Video tutorial on how to use the services and support materials
Support materials for staff and to promote awareness and language identification

An implementation specialist goes over self-implementation paperwork with a smiling client

Customized Support Materials

LanguageLine understands that your communities need to know you provide interpreter services and that each staff member needs to have quick access to an interpreter.

To promote awareness that you offer interpreter services, and to help identify a language, we offer:

Posters
Desktop displays
Language ID guides

For your staff, we provide customized complimentary support materials with your access information for easy reference access the service:

Quick reference guides
Badges
Postcards
Wallet cards
Labels
Flyers

FAQs

What implementation support does LanguageLine provide?

LanguageLine’s Implementation Team offers expert support including site assessments to determine equipment and materials needs, legal and compliance audits, customized on-site or virtual training sessions, and professional support materials like posters, badges, and quick-reference guides to promote interpreter access.

Can organizations implement LanguageLine themselves?

Yes. LanguageLine provides step-by-step guides, “train-the-trainer” reference materials, training presentations (for individuals or groups), and video tutorials—empowering organizations to implement and optimize their on-demand interpreting programs at their own pace.

What support materials are available to promote interpreter services?

To raise awareness and help staff access language services, LanguageLine offers a variety of customizable support materials, including language identification guides, posters, desktop displays, quick-reference guides, badges, wallet cards, labels, and flyers featuring access information.

A nurse on the phone asking for implementation support

Get the Implementation Support You Need

Contact your Account Executive or Customer Service at (800) 752-6096 to schedule an implementation or for a copy of our Implementation Guide.

Language access Implementation support

Optimize Interpreter Services